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Looking for Dealer in Maryland who will work with me on warranty issue
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wzup97
Posts: 2
My firebox is in 3 pieces. Anyone here in metro Baltimore have any luck working with a dealer on warranty replacement?
I went back to my dealer "Kitchen & Company", who told me they don't get involved if it's been over 90 days, "Contact Big
Green Egg", was her response. I've emailed K & C Customer Service and waiting for a response.
Comments
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Clark's Ace in Ellicott city. Also, report your dealer to the mothership. That's BS.
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Might be a trip, but the Ace in Burtonsville helped me out with a warranty repair. Good people.
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Eggcelsior said:Clark's Ace in Ellicott city. Also, report your dealer to the mothership. That's BS.Cooking on an XL and Medium in Bethesda, MD.
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Thanks guys. I'm headed to Clark's on Monday. Yep, I have emailed K&C and the mothership.
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Clarks is the place. I bought my egg there, but I use Tri-county Patio and Hearth in Waldorf for my warranty issues. Not that Clarks did anything wrong, its just I live on the Eastern Shore and my parents live in Waldorf. Just on a side note, the last claim I made for my fire ring was a bit of a mess. The distribuator sent my fire ring to Clarks instead of Tri-County a mile up the street. After talking to the distribator we found the mistake and they had a one to tri-county in about a week.
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Please call the mother ship and inform them.
Ernie McClain
Scottsbluff, Nebraska
(in the extreme western panhandle of NE)
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Mothership does not seem to answer e-mails. A phone call handled my gasket problem. We'll see when the firebox finally breaks.
Cookin' on the coast
Shellman Bluff, GA
Medium BGE -
Calling is more effective than emailing. My one warranty claim was thru Clark's and it was a pleasure.XL BGEJoe JRBaltimore, MD
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Hi – my name is Eric, and I own Kitchen & Company. I very sorry that one of my co-workers gave you bad info. Were all embarrassed, but relieved at least that we got you the firebox. Took me a few days to get approved, so I could post.
Again, my apologies, however, I’m happy that we were able to get things resolved earlier this week.
I got my large BGE 10 years ago. I switched from a Pits and Spits water smoker, and have never looked back.
best
eric
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