Cracked platesetter

TorontoBBQer · January 1

I was preheating my egg today to 700 for some pizza. The setup was platesetter legs down with two bricks on top, then a pizza stone.

After about 40 minutes of preheat I heard a pop from the egg. Lo and behold the platesetter broke.

Is this common? Are platesetters a warrantied item?

Thanks!

-- Josh

bud812 · January 1

Should be covered.

dweebs0r · January 1

3 year warranty on plate setter.

http://www.biggreenegg.com/support/warranty/

2. OTHER CERAMIC PRODUCTS: The Big Green Egg brand of Plate Setter and Ceramic Pizza/Baking Stones carry a Limited Three (3) Year Warranty to the original purchaser. These ceramic components are not covered for breakage from dropping or abuse.

Skiddymarker · January 1

The good news is if you are in Taranta, the national distributor is also there. Gotta love BGE's business model, one distributor for a country the size of Canada.....That's why eggs are so darned expensive here.

erniemcclain · January 1

Skiddy, Taranta...isn't that where da Leaf's usually play 'ockey?

lousubcap · January 1

Thought it was the city where da Jays play baseball in a fancy hotel dome thing...Happy New Year!

SamFerrise · January 1

I always put my plate setter and/or stones in at the beginning so they heat gradually. If you put a cold stone in a very hot Egg it will almost always crack.

Skiddymarker · January 1

erniemcclain said:

Skiddy, Taranta...isn't that where da Leaf's usually play 'ockey?

Born there, only way to tell the locals. Just tourists and new Canadians call it Tore-on-toe, locals might even use the more acceptable T'ranta, and the Leaf's have not played 'ockey for years...

Happy New Year......

Fred19Flintstone · January 1

I spent part of a honeymoon in Tore-Ron-Toe. It was late May years ago and I was hoping the Leafs were in the playoffs and by chance we could score some tix. Alas, they were already toast. Beautiful city!

Canugghead · January 1

hey Josh, I wonder if the combined weight of the pizza stone and two bricks is too much for the 'centre' of the p/s; perhaps placing the grid between the legs-down p/s and the bricks would help to distribute the load to the three p/s legs? I work at "the centre of the centre of the universe" btw :) Happy New Year!

Gary

wilsonhp · January 1

Maybe the added thermal mass of the two bricks caused a cold spot on the plate setter, and as the rest of it ramped up, the bricked spot couldn't keep up and the thermal mis-match caused the crack.

Were the bricks tight together or well separated? Was the crack located under the bricks or outside? Were the bricks in place for the entire heating process?

Little Steven · January 1

What's wrong with you guys? It's tranna

TorontoBBQer · January 10

Sorry for the late reply. I'm going through the warranty process now.

And by the way - its Tronno...

-- Josh

SamFerrise · January 10

Covered for 3 years. Call BGE 800-793-2292 and choose option 3 for warranty issues.

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