Found a crack in the base of my XL. It runs from the bottom of the vent all the way across the bottom inside and out. called Swim World Pools and Spas in Gallatin, Tn where I bought it and they said they would see what they could do, but that if the crack didn't have brown around it BGE probably wouldn't cover it. The bottom has ash on it most of the time and is still somewhat white. How in the world would the crack be brown. Should I just cut out the middle man and go straight to BGE?