Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg to Experience our World of Flavor™ at:
Want to see how the EGG is made? Click to Watch
Facebook | Twitter | Instagram | Pinterest | Youtube | Vimeo
Share your photos by tagging us and using the hashtag #BigGreenEgg.
Share your photos by tagging us and using the hashtag #BigGreenEgg.
Want to see how the EGG is made? Click to Watch
bbq guru
Sir Brisket
Posts: 21
I splurged and ordered the bbq guru digiQ DX today. Just one problem. They charged me twice for the one order. I have multi emails into them to get it resolved and get the 296.00 refunded but I have not heard anything from them yet.
Terry
Blue Springs, MO
Terry
Blue Springs, MO
Comments
-
Terry,
Don't worry, they are very reputable and at least one of the higher ups is on this forum.
SteveSteve
Caledon, ON
-
I agree with Steve 100%, Terry, your money is safe. They are good people.
Blair
-
that is a bit unsual for them i hope nothing is wrong .please do not worry . i am so confident in them i will refund your over payment if they do not ..
bill -
bill,
I ordered two and they charged me for twenty...offer still stand?
SteveSteve
Caledon, ON
-
no , cause bbq bob lives about 3 miles from me and guru plys me with very expensive booze at comps. but i will end you some caveman as soon as the labels are done
-
Don't take the bait Steve!! I just dumped a glob (official Arkansas measurment) on a frozen bacon and egg biscuit I had for breakfast. SMOOOOOTH! :laugh:
-
Call them at 800 288 4878 in my opinion they are very friendly and professional. They are a great bunch. Tim
-
terry,
i just got off the phone with bbq bob.. your e-mail came in last night ,,they found it this morning and they are on top of it..
bill -
I received the email from bbq guru stating they are looking into fixings the problem. I know what happened I ordered online and when I clicked to continue the order and error came up and I was sent back to the begining scrren to enter all my info again. So I did and I got a double charge. oh well the guys at bbq guru are on too of the situation. It just put a damper on my weekend plans not having that money available at the moment.
-
Terry, I would be happy to speak with you in regards to this issue. Your card wasn't charged twice and those funds should be available for you to use at your earliest convienence.
The reason for the error message was an incorrect zip.
Kenny Baker
Dir. Operations
The BBQ Guru
800-288-4878 x254 -
BBQ Guru's customer service is the best. My Problem was resolved very quickly. It was all my fault
. I entered the wrong zip and it did not match my billing zip on the credit card. The transaction was denied but paypal mastercard still debited money twice. I gave them the info from BBQ Guru and they took care of it my paypal account has now been adjusted...
Thank you Thank you Thank you BBQ Guru. I can not wait to use my new toy when it arrives :woohoo:
Terry
Blue Springs, MO -
Alright Terry that's the kind of ending to a story I like to hear. BTW I never had a doubt.
Tim
Categories
- All Categories
- 182.7K EggHead Forum
- 15.7K Forum List
- 459 EGGtoberfest
- 1.9K Forum Feedback
- 10.3K Off Topic
- 2.2K EGG Table Forum
- 1 Rules & Disclaimer
- 9K Cookbook
- 12 Valentines Day
- 91 Holiday Recipes
- 223 Appetizers
- 516 Baking
- 2.4K Beef
- 88 Desserts
- 163 Lamb
- 2.4K Pork
- 1.5K Poultry
- 30 Salads and Dressings
- 320 Sauces, Rubs, Marinades
- 543 Seafood
- 175 Sides
- 121 Soups, Stews, Chilis
- 35 Vegetarian
- 100 Vegetables
- 312 Health
- 292 Weight Loss Forum