Warranty

AR_Pork_Producer · July 19

Do you need a receipt to claim warranty? I can buy a brand new in box mini max for 400.00. It hasn’t been registered. It was gifted to him and he has no receipt.

zaphod · July 19

original owner I think, when the guy got it gifted, was it registered by the purchaser for/to them? might be a corner case that @HannahGreeneEgg can answer

AR_Pork_Producer · July 19

Has not been registered. Big green egg website says you need proof of purchase. Don’t know if any exceptions for raffle or gifted items.

lkapigian · July 19

In California and Quebec you are not required to register a product to receive the full warranty, you may however be asked to show proof of purchase

whldch · August 1

I'll throw this out to you. I purchased my XL egg in 2015. I once requested warranty on a cracked firebox and the response was excellent, meaning whatever I submitted at the time was accepted. As a result, my name, address, etc is on file. Somehow the original invoice got soaked over the past 10 years, and when I applied for the lifetime warranty, I was declined based on the fact that the date of purchase was not visible. Now with a lifetime warranty why would that matter? I questioned this logic and got no reply. As a loyal customer who has loved my Egg, I wonder what makes a company go out of their way to destroy a customer loyalty for really no good reason.

zaphod · August 1

check with your dealer. Or your CC statement may have an appropriate charge on it.

Certainly there has been a shift in the mothership.

Warranty

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