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yet another outstanding company recommendation! This time OXO

RRP
RRP Posts: 26,019
in EggHead Forum
Years back I purchased an OXO Good Grips Food Scale with 11 pound capacity with lighted pull out display. It was the top product recommended by Cook's Illustrated. I use it constantly and love it! Today a symbol popped up that looked like a backwards capital L. I no longer have the manual and just assumed it meant Low battery but replacing them did nothing. So I called OXO customer service. The lady barely hesitated after I asked her my question and she said - I've never heard of that, but what's your address and we will send you a replacement! I said oh this is out of warranty...she said, no, we want to replace it! She took my address and that was that!!! $51.99 value without S&H charges! Can't beat that that for customer service!!! VIVA OXO!
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Comments

  • loco_engr
    loco_engr Posts: 5,792
    That's how ALL businesses should be!
    aka marysvilleksegghead
    Lrg 2008
    mini 2009
    XL 2021 (sold 8/24/23)
    Henny Youngman:
    I said to my wife, 'Where do you want to go for our anniversary?' She said, 'I want to go somewhere I've never been before.' I said, 'Try the kitchen.'
    Bob Hope: When I wake up in the morning, I don’t feel anything until noon, and then it’s time for my nap
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  • Botch
    Botch Posts: 16,200
    The majority of “Highly Recommended” toys emerging on “America’s Test Kitchen” are from Oxo, and I have many of them.
    Good to hear their Customer Service is as good as their designs. 

    I may be requiring another Food Scale soon, but that’s another thread.   ;)
    ___________

    "When small men begin to cast big shadows, it means that the sun is about to set."

    - Lin Yutang


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  • Gulfcoastguy
    Gulfcoastguy Posts: 6,706
    I have an Oxo mandolin and vegetable peeler. Good stuff.
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  • texaswig
    texaswig Posts: 2,682
    I have that scale. I like it. I was a little disappointed that it didn't measure really small amounts very well. So I bought a small Dopeman scale for measuring yeast. 

    2-XLs ,MM,blackstone,Ooni koda 16,R&V works 8.5 gallon fryer,express smoker and 40" smoking cajun 

    scott 
    Greenville Tx
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  • SonVolt
    SonVolt Posts: 3,316
    edited October 2021
    Oxo ruined their scrubby brush. They used to last years using the replaceable bristles. The last 2 I've had broke within a few months.  Oxo apologized saying they redesigned it recently, albeit poorly, but would send me a replacement under warranty. It broke in less than a month. 



    South of Nashville  -  BGE XL  -  Alfresco 42" ALXE  -  Alfresco Versa Burner  - Sunbeam Microwave 
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  • mikeraba
    mikeraba Posts: 1
    Their tongs are great. I had the 12" tongs go limp because of the spring mechanism going bad. I asked them to sell me the part and then sent new 12" tongs shipped free. The ones I had were at least 5 years out of warranty. 
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  • nolaegghead
    nolaegghead Posts: 42,109
    Why is "palindrome" not a palindrome?
    ______________________________________________
    I love lamp..
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