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Cover is pitting

I've had my egg for years since 2009 and love cooking on it. It's my go to grill. I uncovered it about 2 weeks ago to find that it started pitting, not sure what is happening but it looks really nasty. I've been told that it's not covered under warranty. I would not recommend to my friends that where over for a cookout to buy one.

Comments

  • bikesAndBBQbikesAndBBQ Posts: 242

    If you are the original owner, I think it is covered under warranty

    Pittsburgh, PA. LBGE
  • I am the original owner and I bought in 2009

  • TEXASBGE2018TEXASBGE2018 Posts: 2,136

    Anything on the ceramic is lifetime warranty. I am 99% sure that includes the glaze.

    Rockwall, Tx    LBGE, Minimax, 22" Blackstone. Cast Iron Hoarder.

    "You may all go to Hell and I will go to Texas"- Davy Crockett

  • Photo EggPhoto Egg Posts: 9,110

    "I've been told that it's not covered under warranty."

    Who told you this?

    Thank you,
    Darian

    Galveston Texas
  • stlcharcoalstlcharcoal Posts: 3,755

    That's under warranty. When I was a dealer we replaced several because of that (including my own.)

  • SmokeyPittSmokeyPitt Posts: 10,186

    I found the warranty here:

    7. WHAT IS NOT COVERED: Warranty does not apply to any incidental losses or accidental damage or breakage, or for any damage caused by: transporting; dropping; misassembly; improperly supporting; attempting to suspend the EGG by any means other than an approved BGE Nest or solid, non-combustible surface under the base; commercial use (other than as provided for within this BGE Warranty); modifications; alterations; negligence; abuse; improper care; road hazards; normal and reasonable wear and tear; floods, storms or natural disasters. Warranty coverage does not extend to scratches, dents, chips, crazing, fading, appearances or minor cosmetic cracks of the exterior glaze that does not affect the performance or structural integrity of the EGG.

    I guess that could be open to interpretation, but I would say what you have there is more than a "chip" or "minor cosmetic defect".




    Which came first the chicken or the egg?  I egged the chicken and then I ate his leg. 

  • Carolina QCarolina Q Posts: 13,856

    Yep, covered. If your dealer refuses, contact BGE (or another dealer). @fishlessman's was covered...

    Crazing is not covered, but this is.

    I hate it when I go to the kitchen for food and all I find are ingredients!

                                                                …Unknown

    Michael 
    Central Connecticut 

  • fishlessmanfishlessman Posts: 24,620

    thats covered, contact bge, they will send a letter to you to show your dealer telling them its covered. mine was more severe, but theres no reason for that, you can plainly see it was not abused

  • thetrimthetrim Posts: 8,563

    Devastating.

    =======================================
    XL 6/06, Mini 6/12, L 10/12, Mini #2 12/14 MiniMax 3/16
    Tampa Bay, FL
    EIB 6 Oct 95
  • NPHuskerFLNPHuskerFL Posts: 17,456

    Yup. Warranty claim.

    LBGE 2013 & MM 2014
    Die Hard HUSKER & BRONCO FAN
    Flying Low & Slow in "Da Burg" FL
  • Well I talked to a dealer and he made a call and sent the pictures to them. I now have a new cover. I can't thank the dealer Dan enough for his efforts.

  • SpaightlabsSpaightlabs Posts: 2,096
    edited April 20

    They probably called Bruce. 😎

  • I had the exact same thing happen to me just the other day. I went to the dealer where i bought the egg 3 years ago. He made a phone call and was told it was a manufacturing fault. They asked for a picture and the number stamped inside the dome. They are replacing it with a brand. New dome.

  • GlennMGlennM Posts: 960
    edited April 21

    I just came home from vacation and mine is doing the same. Had it 8 years. Dealer says no problem !


    In the bush just East of Cambridge,Ontario 
  • jccbone62jccbone62 Posts: 226

    Wow this post seems to be right on time. I just discovered one area on my dome that has the same problem. I was wondering if it will get worst but for now its just one spot. Its good to know that the problem will be covered under warranty. Now if I can only find the proof of purchase.

    Thanks for sharing.

    XL owner in Wichita, KS
  • cookingdude555cookingdude555 Posts: 2,156

    That’s why these $200 pieces of tile they sell for $1000 have a lifetime warranty. Its going to happen from time to time, and it happens with all the manufacturers. I have several eggs and this happened to my small egg once. Mine was under the band in the dome. Quick warranty claim and done.

    John - SLC, UT

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