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First cracked firebox. Worth warranty replacing?

unoriginalusername
unoriginalusername Posts: 1,160
in EggHead Forum
I’ve given up worrying about the ring since my last two replacements cracked within a week, but cleaning out the large today I see my firebox has a sizeable crack. 

Would you replace or keep on egging?
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Comments

  • WeberWho
    WeberWho Posts: 11,602
    I picked up a replacement a few years ago. I've yet to replace it with the cracked one. Just a little piece of mind knowing it's there when needed. 
    "The pig is an amazing animal. You feed a pig an apple and it makes bacon. Let's see Michael Phelps do that" - Jim Gaffigan

    Minnesota
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  • MacPa
    MacPa Posts: 20
    L.L. Bean had a lifetime guaranty! people abused it now it's gone. It only takes a boardroom decision to eliminate a good thing. If you screwed up bite the bullet and buy a new one. if it broke through no fault of your own by all means use the guaranty.

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  • unoriginalusername
    unoriginalusername Posts: 1,160
    MacPa said:
    L.L. Bean had a lifetime guaranty! people abused it now it's gone. It only takes a boardroom decision to eliminate a good thing. If you screwed up bite the bullet and buy a new one. if it broke through no fault of your own by all means use the guaranty.

    It cracked under normal use when cooking a pizza, it’s a reality of ceramic 
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  • SonVolt
    SonVolt Posts: 3,318

    South of Nashville  -  BGE XL  -  Alfresco 42" ALXE  -  Alfresco Versa Burner  - Sunbeam Microwave 
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  • stlcharcoal
    stlcharcoal Posts: 4,765
    MacPa said:
    L.L. Bean had a lifetime guaranty! people abused it now it's gone. It only takes a boardroom decision to eliminate a good thing. If you screwed up bite the bullet and buy a new one. if it broke through no fault of your own by all means use the guaranty.

    They had the owner on an interview and he was talking about how they had people scouring thrift shops and the estate sales, then they'd heap them in a box and send them in for credit (and none of these people had ever ordered anything with LL Bean.)  Then you could find those merchandise credits on eBay about a week later.

    Then, anything they got returned, they would always donate to charity.  They suspected some of those clothes started coming back under the lifetime guarantee.  So they started marking them and sure enough, they did.  He said the final straw was one of his personal shirts embroidered with his initials, that he gave to charity, got returned for credit from someone in another state.

    We have dealt with a few crooks abusing our guarantee, but most come through Amazon and eBay since those companies stand behind the buyers 99% of the time.
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  • unoriginalusername
    unoriginalusername Posts: 1,160
    SonVolt said:

    Hahaha too funny 
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  • oldmandawg
    oldmandawg Posts: 83
    Mine was cracked for a while and just in the last week broke apart. Heading to the dealer today for a new one. Will use the warranty.
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  • SonVolt
    SonVolt Posts: 3,318
    So my dealer says if they don't have a fire box in stock that I will have to pay shipping on the replacement. Is that normal?
    South of Nashville  -  BGE XL  -  Alfresco 42" ALXE  -  Alfresco Versa Burner  - Sunbeam Microwave 
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  • TEXASBGE2018
    TEXASBGE2018 Posts: 3,831
    SonVolt said:
    So my dealer says if they don't have a fire box in stock that I will have to pay shipping on the replacement. Is that normal?

    No. I don't think so.


    Rockwall, Tx    LBGE, Minimax, 22" Blackstone, Pizza Party Bollore. Cast Iron Hoarder.

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  • hoosier_egger
    hoosier_egger Posts: 6,879
    edited February 2019
    SonVolt said:
    So my dealer says if they don't have a fire box in stock that I will have to pay shipping on the replacement. Is that normal?
    Have them ship it with their next order from their distributor. Depending on the volume for that particular dealer, it could be 1 week or 6
    ~ John - Formerly known as ColtsFan  - https://www.instagram.com/hoosier_egger
    XL BGE, LG BGE, Med BGE, BGE Chiminea, Ardore Pizza Oven
    Bloomington, IN - Hoo Hoo Hoo Hoosiers!

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  • SGH
    SGH Posts: 28,989
    SonVolt said:
    So my dealer says if they don't have a fire box in stock that I will have to pay shipping on the replacement. Is that normal?
    That seems to be the case most of the time. However, if you are not in a hurry you can usually wait until your dealer places an order for other stuff and have yours included with it and you get free shipping. 

    Location- Just "this side" of Biloxi, Ms.

    Status- Standing by.

    The greatest barrier against all wisdom, the stronghold against knowledge itself, is the single thought, in ones mind, that they already have it all figured out. 

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  • TEXASBGE2018
    TEXASBGE2018 Posts: 3,831
    I guess the 2 dealers in my town are the exception then. They never charge shipping. Granted both of them are platinum dealers so maybe that's why.


    Rockwall, Tx    LBGE, Minimax, 22" Blackstone, Pizza Party Bollore. Cast Iron Hoarder.

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  • SonVolt
    SonVolt Posts: 3,318
    TEXASBGE2018 said:
    I guess the 2 dealers in my town are the exception then. They never charge shipping. Granted both of them are platinum dealers so maybe that's why.

    Did they actually ship a replacement tho, or just give you a spare firebox out of what they already had on the floor? 
    South of Nashville  -  BGE XL  -  Alfresco 42" ALXE  -  Alfresco Versa Burner  - Sunbeam Microwave 
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  • TEXASBGE2018
    TEXASBGE2018 Posts: 3,831
    SonVolt said:
    TEXASBGE2018 said:
    I guess the 2 dealers in my town are the exception then. They never charge shipping. Granted both of them are platinum dealers so maybe that's why.

    Did they actually ship a replacement tho, or just give you a spare firebox out of what they already had on the floor? 

    No I haven't had a warranty replacement yet. But I asked that specific question to them. That If I ever have a warranty claim and I have to get something shipped that's not on their main truck do I pay for it and they informed me that no they never charge for shipping warranty replacements. It may be a case where BGE charges them and they just don't charge me the customer but either way I don't pay out of my own pocket.


    Rockwall, Tx    LBGE, Minimax, 22" Blackstone, Pizza Party Bollore. Cast Iron Hoarder.

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  • alaskanassasin
    alaskanassasin Posts: 9,198
    Seems like it has to go on a dealer stocking order for free shipping. In April that’s not really a issue however in February it can be. 
    South of Columbus, Ohio.


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  • Tarpon65
    Tarpon65 Posts: 205
    My 10 year old base cracked around two weeks ago (Noticed when putting on new Rutland gasket).  Filed warranty claim with my distributor and they called yesterday that it is in and ready to pickup. It's a pretty large "L" shape crack, probably 6" x 4", but I think I'm going to keep using it a bit before I change out, but this is all subject to how bored I get on weekends without football.   
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  • WesJohnson
    WesJohnson Posts: 130
    Tarpon65 said:
    base cracked.... when putting on new Rutland gasket 

    I'm not saying they're related but they're probably related. 
    I used to be able to name every nut that there was. 
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  • Miked125
    Miked125 Posts: 481
    I had a crack and it spread pretty quick..... I would just get the new one and use the old one till it finally goes.
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  • Tarpon65
    Tarpon65 Posts: 205
    WesJohnson said:
    Tarpon65 said:
    base cracked.... when putting on new Rutland gasket 

    I'm not saying they're related but they're probably related. 
    So you're saying I should sue RRP?   =)
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  • Eggcelsior
    Eggcelsior Posts: 14,414
    I’ve had a replacement firebox for 3 years, waiting for the current one to turn to dust. I’m up to 7 separate pieces so far. My fire ring has another crack, already having been replaced. I’ll make a claim in a month or 2.
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  • littlerascal56
    littlerascal56 Posts: 2,110
    edited March 2019
    Dome cracked on my XL.  Dealer offered to replace when next shipment was ready (free), or have me pay shipping if in a hurry.  I chose free, and had a new dome in 3 weeks.  But I had to give them my cracked dome in trade.

    They have been great to work with, but are planning to get out of the BBQ business.  I may end up buying all of their BGE lump stock when they close out the BGE line this spring.
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