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Warranty Question

Bullhalsey
Bullhalsey Posts: 108
in EggHead Forum
Need a little guidance.  Had my LBGE about 8 years now, this is the 1st warranty claim I have to put in.  Crack in my firebox and a crack in my grate. I bought it at a place in Jacksonville, FL.  I no longer live there.  I know that I initially registered everything with BGE Headquarters right when I bought it.  Also, my receipt is so faded out it's illegible.  How could I go about doing this?  Thanks for any help.
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Comments

  • TEXASBGE2018
    TEXASBGE2018 Posts: 3,831
    As long as it’s registered it shouldn’t be an issue. The grate may not be warrantied though. Just go to your local dealer and see if they can process the claim for you.


    Rockwall, Tx    LBGE, Minimax, 22" Blackstone, Pizza Party Bollore. Cast Iron Hoarder.

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  • SSQUAL612
    SSQUAL612 Posts: 1,186
    I think the Fire Grate warranty is 5 years. 
    Tyler, TX   XL BGE 2016, KJ Classic 2019,  MES, 18.5 WSM,  Akorn Jr,  36"&17" Black Stone, Adj Rig, Woo, Grill Grates, SS Smokeware Cap, KAB,  FB 300, Thermapen 
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  • jtcBoynton
    jtcBoynton Posts: 2,814
    Bullhalsey said:
    .... Also, my receipt is so faded out it's illegible. ...
    If you have a scanner for your computer you might be able to get it legible again.  Go to manual mode and play with the contrast and brightness settings.  Its amazing what is still hidden on/in that paper.
    Southeast Florida - LBGE
    In cooking, often we implement steps for which we have no explanations other than ‘that’s what everybody else does’ or ‘that’s what I have been told.’  Dare to think for yourself.
     
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  • onedbguru
    onedbguru Posts: 1,648
    haven't used my receipt for any claim and I have had my XL for 9 years. (one claim for a fire ring.  I have noticed a crack in the base that doesn't appear to be bad yet, but will need to get it replaced soon. 
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  • caliking
    caliking Posts: 19,780
    Any dealer should be able to process your warranty claim. I made a warranty claim with another dealer last week, and it took me less than 30mins from the time I walked in the door and said hello. However, it does depend on how cooperative the dealer is, based on what other folks have reported here. 

    I doubt the grate is still under warranty. Use it and don’t worry about it. The same could even be said about the firebox. 

    I scanned the receipts for my eggs the day I brought each of them home. Have only made warranty claims on the LBGE, but it has taken me less than a minute to to find and email the receipt to the dealer when needed. 

    #1 LBGE December 2012 • #2 SBGE February  2013 • #3 Mini May 2013
    A happy BGE family in Houston, TX.
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  • stlcharcoal
    stlcharcoal Posts: 4,762
    Just go to a local dealer and explain.  Or if you can get ahold of the place in Jacksonville, they might have a copy.  Either way you registered, so you should be good to go.

    Firebox is covered, the grate is not.  Buy a Kick Ash Basket and egg on.
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