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ACE is the place. But has anybody had a warranty claim?
RRP
Posts: 25,880
We now have 5 BGE sellers in our market. The oldest, longest, dealership has been a dealer for 18 or 19 years. Then a grocery store across the river as we call it has been offering eggs for maybe 9 years. Now thru acquisitions we have 3 large ACE hardware stores selling them. Today in a flyer the ACE ad listed $859 for a Large.
I'm sure this may have been beaten to death before but has anyone had a warranty claim via ACE to enlighten us?
I'm sure this may have been beaten to death before but has anyone had a warranty claim via ACE to enlighten us?
Re-gasketing America one yard at a time.
Comments
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I used one for a claim and they weren't my original dealer as mine stopped selling eggs before my claim. It was just a fire ring and bowl, but i had no issues
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Each Ace is independently owned and operated......just like any other dealer, just depends on the group.
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The Ace (Blackhawk Hardware) in Charlotte provides excellent warrantee service. I purchased one of my two eggs from them, but no warrantee claims (as yet). I do know others however (family) who have used them with much success.Ellijay GA with a Medium & MiniMax
Well, I married me a wife, she's been trouble all my life,
Run me out in the cold rain and snow -
I’m a huge advocate of my local ACE store - no experiences with respect to eggs there; however, I’ll frequent them over the big box stores even if there is a cost differential.
Given the high standard of service that my local ACE provides, I’d have no doubt that they’d be great as an egg dealer.DFW - 1 LGBE & Happy to Adopt More... -
I like turtles!______________________________________________I love lamp..
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stlcharcoal said:Each Ace is independently owned and operated......just like any other dealer, just depends on the group.Re-gasketing America one yard at a time.
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They/Them
Morgantown, PA
XL BGE - S BGE - KJ Jr - HB Legacy - BS Pizza Oven - 30" Firepit - King Kooker Fryer - PR72T - WSJ - BS 17" Griddle - XXL BGE - BS SS36" Griddle - 2 Burner Gasser - Pellet Smoker -
I used to live in a small town, but large enough for two ace hardwares. One was older, kind of hard to find things until you got to know your way around. Shelves to the ceiling. The other was a new building, all open and shjt. They said it was the new design for stores, open concept or something. All light and airy, big windows, you could find stuff. I loved it, but it really divided the town for some reason.
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RRP said:stlcharcoal said:Each Ace is independently owned and operated......just like any other dealer, just depends on the group.Large and Small BGECentral, IL
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Ron, I really like Ace hardware. I have never had to return anything though (knock on wood). Just lucky I guess.
However, on a related note, I have took 4 air fryers back to BB&B in 2 days. They didn’t blink an eye.Location- Just "this side" of Biloxi, Ms.
Status- Standing by.
The greatest barrier against all wisdom, the stronghold against knowledge itself, is the single thought, in ones mind, that they already have it all figured out. -
I purchased my XL at my local Ace in MO. I’ve had 2 cracked bases that I’ve made warranty claims and had no issues at all. That has been my experience.
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I took 4 air guitars back to musician's friend. They were no longer friendly.
______________________________________________I love lamp.. -
My Ace hardware is a Platinum Egg Dealer. I bought my egg in another state but they have replaced my fire ring and bottom dome on my XL. I just email a picture. They also did a warranty on my Lofolighter.
XLBGE, LBGE
Fernandina Beach, FL
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@RRP I know the owner of the three ACE's. He will take care of you. He is a good guy, as a side note, whenever he has a BGE/BBQ related question he usually calls or txts me.
While hanging out at the G-town store I sold two eggs one afternoon. He jokingly offered me a jobA bison’s level of aggressiveness, both physical and passive, is legendary. - NPS -
My XXL outside base cracked recently...ran the warranty thru a local ACE where it was purchased....took over a month to get the replacement but no hassels
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Had a firebox replaced under warranty through the local ACE. Called and followed up with an email pic. They had me in the system from years ago when the egg was purchased. The replacement arrived in a few weeks with the next shipment they ordered, they called and I picked it up at the store. Very easy process.Eggin' with a Large and SmallTwin Cities, MN
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Ozzie_Isaac said:@RRP I know the owner of the three ACE's. He will take care of you. He is a good guy, as a side note, whenever he has a BGE/BBQ related question he usually calls or txts me.
While hanging out at the G-town store I sold two eggs one afternoon. He jokingly offered me a jobLarge and Small BGECentral, IL -
Great experience with my local Aces. The one I bought from did one warranty replacement, and has since closed. Recently the other Ace in town got me replacement on my Base, Fire Ring and Bands. Got the replacement stuff in under 2 weeks.
1 LBGE in Chapel Hill, NC -
Ace took care of by cracked firebox, easy peasy.Jacksonville FL
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northGAcock said:The Ace (Blackhawk Hardware) in Charlotte provides excellent warrantee service. I purchased one of my two eggs from them, but no warrantee claims (as yet). I do know others however (family) who have used them with much success.
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Can ace stores access the original receipt? I seemed to have misplaced mine.Elkhorn, NE
1 large egg
28" Blackstone
Akorn Jr. -
saluki2007 said:Ozzie_Isaac said:@RRP I know the owner of the three ACE's. He will take care of you. He is a good guy, as a side note, whenever he has a BGE/BBQ related question he usually calls or txts me.
While hanging out at the G-town store I sold two eggs one afternoon. He jokingly offered me a jobA bison’s level of aggressiveness, both physical and passive, is legendary. - NPS -
@RRP I shop at one of the Ace Hardware stores that you mentioned. I actually won my first egg in a drawing and they have facilitated the new fire ring I needed as well as the new hinge/bands. I have since purchased two more eggs from him.EggMcMcc
Central Illinois
First L BGE July 2016, RecTec, Traeger, Weber, Campchef
Second BGE, a MMX, February 2017
Third BGE, another large, May, 2017
Added another griddle (BassPro) December 2017 -
RRP said:We now have 5 BGE sellers in our market. The oldest, longest, dealership has been a dealer for 18 or 19 years. Then a grocery store across the river as we call it has been offering eggs for maybe 9 years. Now thru acquisitions we have 3 large ACE hardware stores selling them. Today in a flyer the ACE ad listed $859 for a Large.
I'm sure this may have been beaten to death before but has anyone had a warranty claim via ACE to enlighten us?
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My Ace dealer is great, has always had parts in stock and immediate exchangeXL, 2-Lg, Mini, 36" Blackstone (Formerly CM23)
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