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Hate my Dealer
Tettletime
Posts: 52
okay, maybe hate is too strong a word, but man do they get on my nerves. I bought my egg in 2015, and I’ve had a cracked fire box and fire ring for about a year. When I called my dealer, they tried to give me the number to bge headquarters. I’ve explained to three different people now that bge will ship them the parts, they just have to submit the claim but to no avail. They even tried selling me the parts. Anyone else have this type of problem?
Comments
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and it took me like 3 tries to post this without mistakes. one of those days, folks.
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My dealer is the local Blossmon propane company. They have done nothing but regressed since 2009 when I bought my medium.
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get a hold of bruce bohannon at bge and get an email addressing the warranty process from the dealer. take it to the dealer and if they still have a problem tell them to call bruce. they usually dont deal with bge direct anyways, this problem is between the dealer and the distributor, its a simple cell picture and a warranty claim form filed between dealer and distributor
fukahwee maineyou can lead a fish to water but you can not make him drink it -
Contact Bruce at BGE, or find a new dealer.
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Don't know where you are located but do you have other dealer options in the area? Also, you should let bge hq know about the run-around you are getting. Perhaps they can intercede on your behalf and help the dealer "recognize right answer when told" so the next person isn't treated the same way. FWIW-Louisville; Rolling smoke in the neighbourhood. # 38 for the win. Life is too short for light/lite beer! Seems I'm livin in a transitional period.
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@lousubcap I'm in the DFW area, I got the egg from Texas Appliance, because back then there actually weren't a ton of choices in Arlington. Now Ace Hardware has them, but they don't like handling warranty issues if they didn't sell the egg, at least at the one by my house. All in all this is why I've waited nearly a year to replace the parts. It's a pain in the butt.
@fishlessman @Eggcelsior thanks for giving me Bruce's name, I'll definitely contact him. -
Your dealer should be able to take care of warranty items. Sounds like a little bit of lazy going on.
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Tettletime said:Anyone else have this type of problem?Nature Boy said:Your dealer should be able to take care of warranty items. Sounds like a little bit of lazy going on.
happy in the hut
West Chester Pennsylvania -
Couldn't agree more same here in Nashville at Hearth & Grill - Horrible. On the plus side, my Local Ace Hardware (Tusculum Ace) is now selling eggs and they were incredibly nice and understanding. I just need to bring them my original paperwork and they will take over relationship - which includes warranty, my future purchases and my recommendations to others on where to buy EGG in Nashville. Prices are very good too. (not eggfest prices, but still good)
Small & Large BGE
Nashville, TN
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Sales sells the first egg, service sells the second egg.
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I can say this my original dealer is great however slow with warranty. The reason for slow warranty is do to his slow BGE turn over. He waits to get an order before he gets my warranty. It really doesn't bother me to have slow claims. I understand he does not have the eggs sales some dealers have. I now live 300 miles from original dealer and even further from places I got my XL from. Melbourne, FL. It was an eggfest there. My dealer Dot's Ace in Texarakana, TX is awesome. I have got replacement parts really fast but he is a platinum dealer. He sales a lot of egg stuff. I do agree with @lousubcap BGE needs to know your local dealer does want to help you out.
XLBGE, LBGE
Fernandina Beach, FL
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Update: finally got in touch with someone from dealer who actually knows how to process bge warranty claims and got the ball rolling, just emailed pictures. Seems the issue is an untrained sales staff that doesn't know the product they sell.
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I'm currently getting the run-around from my local dealer. Am I responsible for shipping expenses to get a new firebox to his store?Signal Mountain, TN
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In DFW, there is no shortage of BGE dealers. Head over to ceramic grill store or Jabos Ace. Great folks. And/Or call the distributor, Paragon, and complain.
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@TN_Egger from what I understand, if they can ship your parts with their regular shipment of eggs & accessories, then no, it shouldn't cost you anything. However, they may charge you if it's a standalone shipment.
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TN_Egger said:I'm currently getting the run-around from my local dealer. Am I responsible for shipping expenses to get a new firebox to his store?
Typically not. Most dealers will request that their warranty exchange parts come with their usual shipment. So you're somewhat stuck with their timetable for free shipping. If you want it expedited, I could envision a charge.
XL & MM BGE, 36" Blackstone - Newport News, VA -
my firebox has been in 12 pieces for more than 12 years, no need to expedite with the winter months up here alot of egg places are actually closed til spring, its no big deal
fukahwee maineyou can lead a fish to water but you can not make him drink it -
I know this will not help, but Sam's club has eggs for sale in there charleston,sc store.
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Just go to the Big Green Egg website and check out the dealer locator and you will be able to find another dealer in your area that has a more reliable shipment schedule to get you back to cooking.Large Egg
Certified EGGspert
Fargo, ND -
stlcharcoal said:In DFW, there is no shortage of BGE dealers. Head over to ceramic grill store or Jabos Ace. Great folks. And/Or call the distributor, Paragon, and complain.
Alternatively, I have the contact info for one of the sales reps from Paragon. Met him while cooking a couple of the TX eggfests. I doubt he would mind if I put you in touch with him.
Dealers down here in the swamp are pretty good. I've made one warranty claim for a cracked LBGE base, and all it took was a phone call and 2 emails (receipt and pic of cracked base) for the folks at Bering's Hardware to load a new base into the trunk of my car.#1 LBGE December 2012 • #2 SBGE February 2013 • #3 Mini May 2013A happy BGE family in Houston, TX. -
luckyboy said:I know this will not help, but Sam's club has eggs for sale in there charleston,sc store."The pig is an amazing animal. You feed a pig an apple and it makes bacon. Let's see Michael Phelps do that" - Jim Gaffigan
Minnesota -
Found a cracked firebox in my XL this afternoon. One phone called followed by emailed photos and my dealer said we’ll take care of it.
Its all dealer dependent.
Sandy Springs & Dawsonville Ga -
My egg dealer just started selling Joe as well. How well do you guys think that will fly with the sales rep when he makes his way around to them.2 Large Eggs Oklahoma City,OK
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Tettletime said:okay, maybe hate is too strong a word, but man do they get on my nerves. I bought my egg in 2015, and I’ve had a cracked fire box and fire ring for about a year. When I called my dealer, they tried to give me the number to bge headquarters. I’ve explained to three different people now that bge will ship them the parts, they just have to submit the claim but to no avail. They even tried selling me the parts. Anyone else have this type of problem?
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I've got a crack in my firebox... I'm sure @caliking will take care of it.
Green egg, dead animal and alcohol. The "Boro".. TN -
How close are you to Denton, TX? CGS is now a dealer and they have always provided good customer service with my interaction with them.Tyler, TX XL BGE 2016, KJ Classic 2019, MES, 18.5 WSM, Akorn Jr, 36"&17" Black Stone, Adj Rig, Woo, Grill Grates, SS Smokeware Cap, KAB, FB 300, Thermapen
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fishlessman said:my firebox has been in 12 pieces for more than 12 years, no need to expedite with the winter months up here alot of egg places are actually closed til spring, its no big deal
"Social media gives legions of idiots the right to speak when they once only spoke at a bar after a glass of wine, without harming the community [...] but now they have the same right to speak as a Nobel Prize winner. It's the invasion of the idiots."
-Umberto Eco
2 Large
Peachtree Corners, GA -
510BG said:Tettletime said:okay, maybe hate is too strong a word, but man do they get on my nerves. I bought my egg in 2015, and I’ve had a cracked fire box and fire ring for about a year. When I called my dealer, they tried to give me the number to bge headquarters. I’ve explained to three different people now that bge will ship them the parts, they just have to submit the claim but to no avail. They even tried selling me the parts. Anyone else have this type of problem?
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henapple said:I've got a crack in my firebox... I'm sure @caliking will take care of it.
"Doc, are you sure BOTH of your hands are supposed to be on my shoulders for the prostate exam??"#1 LBGE December 2012 • #2 SBGE February 2013 • #3 Mini May 2013A happy BGE family in Houston, TX.
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