New band design for the large BGE

Roswell Hardware warrantied my large band (not my dealer, by the way). I did not install it (waiting for move). Once I learned of the new band, Bruce at the Mothership swapped out the new version for my old version. Way to go BGE. 

My large is six years old.  The bands had become so warped that there was no way to get rid of the underbite.  We would loosen, adjust, and tighten, then as soon as we raised the lid it would go "whompyjaw" again. Our local dealer ordered us the new band/spring assembly which also has the larger handle.  It was easy to assemble and the lid stays dead-on straight now.  The only thing that I don't like is that it doesn't open as wide as it did with the old style hinge because instead of lifting straight up, the back edge of the top levers down behind the back edge of the bottom, if that makes sense.  I figure I'll get used to it...

So those of you who had leaks, did the new band fix your issues? I have been struggling with leaks on my large for a long time. 

Tried fixing it many time. As of now I think I may have it fixed, but after opening it, the band immediately moves even though it's about as tight as it will go. 

As as of this last go around, I have a very small leak with TONS of smoke inside. Just loaded it up with wood and tried choking it out as much as possible. I think this may be as good as I've had it the past few years.

Will see how long it holds.

Miked125 said:

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Jeepster47 said:

 

• Warranty on Big Green Egg Components: Click here for details
• Ceramic components, including dome, base, fire box and fire ring – Limited Lifetime Warranty to original purchaser from Authorized Dealer
• Ceramic EGGcessories, including ConvEGGtor and Pizza/Baking Stones – 3 Year Warranty
• Metal Components, including EGG band, stainless steel cooking grid, cast iron charcoal grate and EGG Nest – 5 Year Warranty
• Temperature Gauge – 1 Year Warranty
  

Thanks, I will try. When I contacted BGE directly they said contact your dealer and submit photos of the damage.... I thought there isn't damage but the bands always shift!

If you are successful let me know, I of course have the same problem and would correct it if I could.

Contacted my dealer today and they said to contact BGE to start the warranty process. Will let you know how it goes.

My guy sent my pics off for approval. Hopefully I get a green light.

chuckytheegghead said:

Those bands don't look like they are set right. 

I adjusted, readjusted and used the spacers from bge with no luck. The shop I bought from and filed my claim from set it up after purchase. 

They looked warped to me and why im looking for warranty replacement

Egg users need to learn to maintain their bands, new or old.  IMO

I'm getting no where with BGE as far as issues described with bands. Mine is the hinge. It just comes loose on the bolts in various areas. It's an unstable dangerous mess. I've adjusted and adjusted and adjusted. Over half an inch of underbite and gaskets been burned up with it. I can get it lined up once I open the lid a few times it just pulls itself out of adjustment. 

I've called, and emailed and haven't gotten a reply outside of asking for photos. I've since included Bruce in the conversation but will give it a few days, before I call and email back. 

this hinge is enough to make me want to sell my egg and get another brand for my large. 

pgprescott said:

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FearlessTheEggNoob said:

So folks have to shell out $130+ for a fix on a faulty design simply because an improved design was so slow to release that many long time owners band warranty expired?

You mean like twenty + years? It's not so much the design as it is people not understanding how the bands are to be installed and how to properly adjust them. Some people will likely have issues with the new bands too. 

When your egg is installed by a dealer without telling u they are there one needs to learn on the fly. I've tried every trick mentioned here and tighten things regularly. Please give me more advice because I will try it, film it and post three cooks later. Seriously, I'm up for trying anything that will help.

http://biggreenegg.com/getting-started/#assembly

Notice a couple things

• The bands are not pushed very far onto the ceramics. They edge of the metal is virtually lined up with the edge of the ceramics. 
• The bands are pretty close to parallel all the way around
• They tighten the bottom bands first
• I leave the top hinge connections finger tight as well as they are slotted for adjustment. 

Got my band warranty sent in through my local dealer this weekend and just got my new Rutland gasket in, so in  a couple weeks it will be like a whole new egg.

1voyager said:

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SOUTHERNLINKSBBQ said:

1voyager said:

Contacted my dealer today and they said to contact BGE to start the warranty process. Will let you know how it goes.

Good luck!

No response to my email yet. 

Join the crowd... about to go to my dealer. I can atleast pressure some activity a little as they are good folks but slow.
BGE customer service once again proves to be as slow as their innovation.  

SoCalTim said:

I'm willing to pay the $130, my BGE dealer tells me this item doesn't exist.

@SoCalTim ... Califonia is simply trying to protect you from something dangerous to your health!