Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg to Experience our World of Flavor™ at:
Facebook  |  Twitter  |  Instagram  |  Pinterest  |  Youtube  |  Vimeo
Share your photos by tagging us and using the hashtag #BigGreenEgg.

Want to see how the EGG is made? Click to Watch

Egg-celent customer service

bcsnave
bcsnave Posts: 1,009
in EggHead Forum

I bought a Mini carrier and it was missing a part to assemble it. The district rep brought a replacement directly to me.

Fantastic Customer service.  To boot I converted a "weber" aficionado into an egg head today.

The Dude..a Mini and a Large Egg..a DigiQ DX (BGE Green)..some Cast Iron...a Thermapen.............and an Ol' Fashion

_____________________________________________________________________________

Glenbeulah, WI

· Share on FacebookShare on Twitter

Comments

  • slovelad
    slovelad Posts: 1,742
    bcsnave said:

    I bought a Mini carrier and it was missing a part to assemble it. The district rep brought a replacement directly to me.

    Fantastic Customer service.  To boot I converted a "weber" aficionado into an egg head today.

    This is he second person with missing parts on the mini carrier... Coincidence ?
    · Share on FacebookShare on Twitter
  • SGH
    SGH Posts: 28,989
    slovelad said:
    This is he second person with missing parts on the mini carrier... Coincidence ?
    My best guess would be yes. BGE is not in the business of trying to short change people. They honestly want you to be satisfied. Their customer service is second to none in my experience. Im sure with the carrier being new that it's a honest oversight on their part. No harm no foul as long as they make good on it. And so far it sounds like they have.  

    Location- Just "this side" of Biloxi, Ms.

    Status- Standing by.

    The greatest barrier against all wisdom, the stronghold against knowledge itself, is the single thought, in ones mind, that they already have it all figured out. 

    · Share on FacebookShare on Twitter

Categories