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    Got 6 bags of rockwood today

    Posts: 139
    in EggHead Forum
    4 had holes in them. The other 2 were busted wide open. Not happy.


    Large, Medium

    Heflin, AL
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    • Posts: 6,412
      I'm guessing fire craft. I've never had an order that bad. Sorry man. That's really not typical. 
      Slumming it in Aiken, SC. 
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    • Posts: 139
      I know. I never had one this bad either 
      Large, Medium

      Heflin, AL
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    • Posts: 20,889
      Must be firecraft.

      Seems like its lump roulette from them.

      Don't tell your problems to people.  80% of people don't care and 20% are glad you have them.


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    • Posts: 6,412
      http://youtu.be/2Q6_9A90cUk
      Slumming it in Aiken, SC. 
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    • Posts: 455
      Dang man, that's all I can say.  Ace called me today to tell me my 4 bags were in.  Hope they are not in that kind of shape.  It will be the first time I have tried Rockwood.
      Titusville, Fl. and just bought XL and Med BGE.  "Every Day is A Bonus" in my world, and my job is to choke the life out of them. Cancer Sucks.
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    • Posts: 15,172
      Jeremiah said:
      I'm guessing fire craft. I've never had an order that bad. Sorry man. That's really not typical. 
      ....or a dive bombing War Eagle....sorry, football season is drawing near.
      Ellijay GA with a Medium & MiniMax

      Well, I married me a wife, she's been trouble all my life,
      Run me out in the cold rain and snow
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    • Posts: 139
      northGAcock said:
      show previous quotes
      ....or a dive bombing War Eagle....sorry, football season is drawing near.
      I wish. That would give me something to shoot.
      Large, Medium

      Heflin, AL
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    • Posts: 279
      Call them and send them those pictures, you shouldn't have to pay for that !!!


      Roll TIde !!!!
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    • Posts: 139
      BIll-W221 said:
      Call them and send them those pictures, you shouldn't have to pay for that !!!


      Roll TIde !!!!
      Thought I would tomorrow.

      Roll Tide 
      Large, Medium

      Heflin, AL
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    • Posts: 279
      At least get one free bag out of them.
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    • Posts: 3,457
      Been there done that with Fire Craft. 
      Jacksonville FL
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    • Posts: 9,053
      Leave Rockwood alone!
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    • Posts: 20,889
      I bet it mouthed off to IK Enemkpali.

      Don't tell your problems to people.  80% of people don't care and 20% are glad you have them.


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    • Posts: 9,053
      Oh and that's not very bad. Imagine if you had just ordered 2 bags then ordered $60 in rubs and they were packaged together.
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    • Posts: 139
      Lit said:
      Leave Rockwood alone!
      What do you recommend?
      Large, Medium

      Heflin, AL
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    • Posts: 6,412
      RollTideRob said:
      show previous quotes
      What do you recommend?
      Oh geez here we go....
      Slumming it in Aiken, SC. 
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    • Posts: 7,503
      I got three bags today from Fire craft... They were just fine, of course I'm only 10min away so I picked them up
      MSV Chill Spot
      Chester County, PA

      http://egginwithedward.blogspot.com/

      http://edwardhardingphotography.zenfolio.com/
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    • Posts: 10,458
      Lit said:
      Leave Rockwood alone!
      How can Rockwood be blamed for this? Clearly it was not packaged properly and Fedex/UPS beat the box up.  

      -----------------------------------------

      analyze adapt overcome

      2008 -Large BGE. 2013- Small BGE and 2015 - Mini. Henderson, Ky.
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    • Posts: 1,122
      Well, I've observed a few posts about Firecraft packaging. It's too bad. I'm going to forgo Rockwood orders from Firecraft if these posts continue.
      You'd think they'd get it. Nothing against Rockwood Lump at all. Firecraft owns their packaging. 
      XL BGE, 22" Weber Red Head, Fiesta Gasser .... Peoria,AZ
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    • Posts: 1,167
      edited August 2015
      FedEx beats up boxes. While my 4 bags of RW from Frecraft arrived fine, here's the BBQ sauce (from another vendor) that arrived today: 
      Two Large Eggs, 6 gal Cajun Fryer, and a MiniMax in Charlotte, NC - My New Table
      Twitter: @ Bags
      Blog: TheJetsFan.com
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    • Posts: 4,716
      Somebody at FedEx put a forklift through that box or dropped it big time.  The rips in the box are obvious, but the tape is a biggest clue.  Firecraft seals there boxes with the brown water activated tape.  All that clear packing tape came from someone in the middle.  It even looks like there is additional cardboard pieces on the one side taped to the box to help it.  It didn't leave Firecraft like that and neither did the bags (any ripped bags get palletized and marked for return to us in St. Louis.)

      Call Firecraft and let them know what happened.

      After the long thread a few months ago, I've talked several times with the president of Firecraft.  I have also ordered several of my own product to see how it arrived.  I had one box get beat up pretty badly (nothing to that extent), but we discussed ways to improve.  They did try to get a username here to address concerns directly, but were never approved.  Like us, they have received very little to no feedback directly about shipping.......all they have is what I have seen here and forward to them.

      I have forwarded link to this thread to Firecraft, but don't assume that's always going to happen.  Call/email them (or us), and we'll be able to help.  I assume your name is Rob and you're from AL, but that doesn't help me much since I do not know their customer list.

      How did the other box look?
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    • Posts: 139
      the other box looked ok but each bag did have holes in them. I'll call firecraft tomorrow. I do agree it's probably the fault of FedEx.
      Large, Medium

      Heflin, AL
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    • Posts: 9,053
      Jeremiah said:
      show previous quotes
      Oh geez here we go....
      Oh no. I learned my lesson. It's not Rockwood fault that numerous orders arrive to their customers beat up and broken it's the shipping people. How could we expect Rockwood to ask firecraft to put a little packing materials in the boxes? Maybe stronger bags from Rockwood? I have had 1000 pounds of fogo sent from Amazon never had a broken bag. Damn delivery guys.
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    • Posts: 75
      Lit said:
      show previous quotes
      Oh no. I learned my lesson. It's not Rockwood fault that numerous orders arrive to their customers beat up and broken it's the shipping people. How could we expect Rockwood to ask firecraft to put a little packing materials in the boxes? Maybe stronger bags from Rockwood? I have had 1000 pounds of fogo sent from Amazon never had a broken bag. Damn delivery guys.
      Very constructive criticism... Nothing like the owner of a product being a huge supporter to community even when sarcastic folks wait around to make snarky comments instead of offering up an idea/opinion.

      I've had Fogo from Amazon arrive no problem. I've also have Rockwood from Firecraft arrive with and without problem. I do wonder if Firecraft might not add a double-thick box and/or use smaller box and ship fewer bags per box?

      Big Green Egg: Large & Mini Max
      Kamado Joe: Classic

      Chicago, IL
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    • Posts: 15,172
      HofstraJet said:
      FedEx beats up boxes. While my 4 bags of RW from Frecraft arrived fine, here's the BBQ sauce (from another vendor) that arrived today:
      Guess you will just have to settle for it being a dipping sauce. No way you can brush that on. B)
      Ellijay GA with a Medium & MiniMax

      Well, I married me a wife, she's been trouble all my life,
      Run me out in the cold rain and snow
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    • Posts: 75
      @HofstraJet OMG! I could just imagine trying to explain that mess to my wife. HAHA
      Big Green Egg: Large & Mini Max
      Kamado Joe: Classic

      Chicago, IL
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    • Posts: 18,459
      So much for the lituation dropping his bad experience with two measly bags. Jesus H. Christ. That dude holds a grudge worse than a woman scorned. 
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    • Posts: 1,167
      What @stlcharcoal said. Let the vendor know. I constantly tell Amazon that their packaging sucks. Guess most people don't mind slightly damaged products because they don't fix it. Cheaper to take a few returns than fix packaging for everyone. 
      Two Large Eggs, 6 gal Cajun Fryer, and a MiniMax in Charlotte, NC - My New Table
      Twitter: @ Bags
      Blog: TheJetsFan.com
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