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Got 6 bags of rockwood today

4 had holes in them. The other 2 were busted wide open. Not happy.


Large, Medium

Heflin, AL

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Comments

  • Posts: 6,412
    I'm guessing fire craft. I've never had an order that bad. Sorry man. That's really not typical. 
    Slumming it in Aiken, SC. 
  • I know. I never had one this bad either 
    Large, Medium

    Heflin, AL
  • Posts: 20,889
    Must be firecraft.

    Seems like its lump roulette from them.

    Don't tell your problems to people.  80% of people don't care and 20% are glad you have them.


  • Posts: 455
    Dang man, that's all I can say.  Ace called me today to tell me my 4 bags were in.  Hope they are not in that kind of shape.  It will be the first time I have tried Rockwood.
    Titusville, Fl. and just bought XL and Med BGE.  "Every Day is A Bonus" in my world, and my job is to choke the life out of them. Cancer Sucks.
  • Posts: 15,172
    Jeremiah said:
    I'm guessing fire craft. I've never had an order that bad. Sorry man. That's really not typical. 
    ....or a dive bombing War Eagle....sorry, football season is drawing near.
    Ellijay GA with a Medium & MiniMax

    Well, I married me a wife, she's been trouble all my life,
    Run me out in the cold rain and snow
  • ....or a dive bombing War Eagle....sorry, football season is drawing near.
    I wish. That would give me something to shoot.
    Large, Medium

    Heflin, AL
  • Posts: 279
    Call them and send them those pictures, you shouldn't have to pay for that !!!


    Roll TIde !!!!
  • BIll-W221 said:
    Call them and send them those pictures, you shouldn't have to pay for that !!!


    Roll TIde !!!!
    Thought I would tomorrow.

    Roll Tide 
    Large, Medium

    Heflin, AL
  • Posts: 279
    At least get one free bag out of them.
  • Posts: 3,457
    Been there done that with Fire Craft. 
    Jacksonville FL
  • Posts: 9,053
    Leave Rockwood alone!
  • Posts: 20,889
    I bet it mouthed off to IK Enemkpali.

    Don't tell your problems to people.  80% of people don't care and 20% are glad you have them.


  • Posts: 9,053
    Oh and that's not very bad. Imagine if you had just ordered 2 bags then ordered $60 in rubs and they were packaged together.
  • Lit said:
    Leave Rockwood alone!
    What do you recommend?
    Large, Medium

    Heflin, AL
  • Posts: 6,412
    What do you recommend?
    Oh geez here we go....
    Slumming it in Aiken, SC. 
  • Posts: 7,503
    I got three bags today from Fire craft... They were just fine, of course I'm only 10min away so I picked them up
  • Posts: 10,458
    Lit said:
    Leave Rockwood alone!
    How can Rockwood be blamed for this? Clearly it was not packaged properly and Fedex/UPS beat the box up.  

    -----------------------------------------

    analyze adapt overcome

    2008 -Large BGE. 2013- Small BGE and 2015 - Mini. Henderson, Ky.
  • Posts: 1,122
    Well, I've observed a few posts about Firecraft packaging. It's too bad. I'm going to forgo Rockwood orders from Firecraft if these posts continue.
    You'd think they'd get it. Nothing against Rockwood Lump at all. Firecraft owns their packaging. 
    XL BGE, 22" Weber Red Head, Fiesta Gasser .... Peoria,AZ
  • Posts: 1,167
    edited August 2015
    FedEx beats up boxes. While my 4 bags of RW from Frecraft arrived fine, here's the BBQ sauce (from another vendor) that arrived today: 
    Two Large Eggs, 6 gal Cajun Fryer, and a MiniMax in Charlotte, NC - My New Table
    Twitter: @ Bags
    Blog: TheJetsFan.com
  • Posts: 4,716
    Somebody at FedEx put a forklift through that box or dropped it big time.  The rips in the box are obvious, but the tape is a biggest clue.  Firecraft seals there boxes with the brown water activated tape.  All that clear packing tape came from someone in the middle.  It even looks like there is additional cardboard pieces on the one side taped to the box to help it.  It didn't leave Firecraft like that and neither did the bags (any ripped bags get palletized and marked for return to us in St. Louis.)

    Call Firecraft and let them know what happened.

    After the long thread a few months ago, I've talked several times with the president of Firecraft.  I have also ordered several of my own product to see how it arrived.  I had one box get beat up pretty badly (nothing to that extent), but we discussed ways to improve.  They did try to get a username here to address concerns directly, but were never approved.  Like us, they have received very little to no feedback directly about shipping.......all they have is what I have seen here and forward to them.

    I have forwarded link to this thread to Firecraft, but don't assume that's always going to happen.  Call/email them (or us), and we'll be able to help.  I assume your name is Rob and you're from AL, but that doesn't help me much since I do not know their customer list.

    How did the other box look?
  • the other box looked ok but each bag did have holes in them. I'll call firecraft tomorrow. I do agree it's probably the fault of FedEx.
    Large, Medium

    Heflin, AL
  • Posts: 9,053
    Jeremiah said:
    Oh geez here we go....
    Oh no. I learned my lesson. It's not Rockwood fault that numerous orders arrive to their customers beat up and broken it's the shipping people. How could we expect Rockwood to ask firecraft to put a little packing materials in the boxes? Maybe stronger bags from Rockwood? I have had 1000 pounds of fogo sent from Amazon never had a broken bag. Damn delivery guys.
  • Lit said:
    Oh no. I learned my lesson. It's not Rockwood fault that numerous orders arrive to their customers beat up and broken it's the shipping people. How could we expect Rockwood to ask firecraft to put a little packing materials in the boxes? Maybe stronger bags from Rockwood? I have had 1000 pounds of fogo sent from Amazon never had a broken bag. Damn delivery guys.
    Very constructive criticism... Nothing like the owner of a product being a huge supporter to community even when sarcastic folks wait around to make snarky comments instead of offering up an idea/opinion.

    I've had Fogo from Amazon arrive no problem. I've also have Rockwood from Firecraft arrive with and without problem. I do wonder if Firecraft might not add a double-thick box and/or use smaller box and ship fewer bags per box?

    Big Green Egg: Large & Mini Max
    Kamado Joe: Classic

    Chicago, IL
  • Posts: 15,172
    FedEx beats up boxes. While my 4 bags of RW from Frecraft arrived fine, here's the BBQ sauce (from another vendor) that arrived today:
    Guess you will just have to settle for it being a dipping sauce. No way you can brush that on. B)
    Ellijay GA with a Medium & MiniMax

    Well, I married me a wife, she's been trouble all my life,
    Run me out in the cold rain and snow
  • @HofstraJet OMG! I could just imagine trying to explain that mess to my wife. HAHA
    Big Green Egg: Large & Mini Max
    Kamado Joe: Classic

    Chicago, IL
  • Posts: 18,459
    So much for the lituation dropping his bad experience with two measly bags. Jesus H. Christ. That dude holds a grudge worse than a woman scorned. 
  • Posts: 1,167
    What @stlcharcoal said. Let the vendor know. I constantly tell Amazon that their packaging sucks. Guess most people don't mind slightly damaged products because they don't fix it. Cheaper to take a few returns than fix packaging for everyone. 
    Two Large Eggs, 6 gal Cajun Fryer, and a MiniMax in Charlotte, NC - My New Table
    Twitter: @ Bags
    Blog: TheJetsFan.com

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