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BGE Warranty and the Mothership

DoubleEgger
DoubleEgger Posts: 19,375
edited June 2015 in EggHead Forum
I cracked my XL base cooking for the throwdown. Made a voyage to the mothership today to file a warranty claim and check out their new crib. It took them less than ONE MINUTE to process my claim and tell me to backup to the loading dock. Impossible to go any smoother. Met a fine gentleman named Gordon who showed me around. BGE is a class act all around. Here are a few pics of the early imported grills and the Panchinko machine. 
 

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Comments

  • Lit
    Lit Posts: 9,053
    It sucks to hear the hassles others get from their dealers sometimes. Like you said they replace whatever pretty much no questions asked.
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  • NPHuskerFL
    NPHuskerFL Posts: 17,629
    @Lit Agreed I feel bad for folks with a mediocre dealer at best that doesn't expedite the warranty process. I've never had an issue on any warranty claim with my dealer (class act peeps).
    LBGE 2013 & MM 2014
    Die Hard HUSKER & BRONCO FAN
    Flying Low & Slow in "Da Burg" FL
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  • DoubleEgger
    DoubleEgger Posts: 19,375
    I didn't have a lot of time so I didn't want to go where I bought it and risk getting the run around. It's only 35 minutes to the mothership. Definitely a perk of living in the Dirty South. 
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  • NPHuskerFL
    NPHuskerFL Posts: 17,629
    You forgot hot as Hades Michael. 
    LBGE 2013 & MM 2014
    Die Hard HUSKER & BRONCO FAN
    Flying Low & Slow in "Da Burg" FL
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  • DoubleEgger
    DoubleEgger Posts: 19,375
    Funny thing is that I'm pretty sure I sold a guy an egg while I was nosing around.  If my current gig ever pans out, I'm pretty sure I'd make a helluva BGE salesman.  =)
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  • jcaspary
    jcaspary Posts: 1,479
    I wish it were that easy.  The cast fire grate at the bottom of my XL cracked.  I sent in my picture and receipt 6 weeks ago and still haven't heard anything.  The b...h of it is that I used to work there.  Guess they are a little pissed that I left.  From now on I will go to a
    competitor.  It's a farther away but hopefully the service will be
    better 
    XL BGE, LG BGE, and a hunger to grill everything in sight!!!
    Joe- Strongsville, OH
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  • EGGjlmh
    EGGjlmh Posts: 823
    jcaspary said:
    I wish it were that easy.  The cast fire grate at the bottom of my XL cracked.  I sent in my picture and receipt 6 weeks ago and still haven't heard anything.  The b...h of it is that I used to work there.  Guess they are a little pissed that I left.  From now on I will go to a
    competitor.  It's a farther away but hopefully the service will be
    better 

    SAME thing happened to me, now I give my money to their competitor down the road.

    1MBGE 2006, 1LBGE 2010, 1 Mini Max, Fathers Day 2015

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  • LadyGT
    LadyGT Posts: 109
    I have one of those games in my garage. 
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  • YukonRon
    YukonRon Posts: 17,319
    Thanks for the images and story. I am lucky, I have a great dealer, just wish he sold better lump.
    i used to live off 316, is it close to there?
    "Knowledge is Good" - Emil Faber

    XL and MM
    Louisville, Kentucky
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  • DoubleEgger
    DoubleEgger Posts: 19,375
    @YukonRon it's over by Spaghetti Junction next door to that Corvette place. 
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  • Jeepster47
    Jeepster47 Posts: 3,827
    @DoubleEgger ... Are there dates associated with when the various eggs were available?

    Washington, IL  >  Queen Creek, AZ ... Two large eggs and an adopted Mini Max

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  • DoubleEgger
    DoubleEgger Posts: 19,375
    edited June 2015
    @Jeepster47. They didn't have any signage up. Gordon told me this one was the very first Big Green Egg. The other ones were ones he had gotten in Japan and early imports. I'll ask the next time I'm over there. They aren't 100% complete with the new place. They are still doing some finish work. 
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  • dougcrann
    dougcrann Posts: 1,129
    edited June 2015
    Bruce authorized my cracked base quickly...dealer told me 4-6 weeks for my parts to get shipped from the other side of the state...unless I want to pay the freight....
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  • Jeepster47
    Jeepster47 Posts: 3,827
    DoubleEgger said:
    I cracked my XL base cooking for the throwdown. Made a voyage to the mothership today to file a warranty claim and check out their new crib. It took them less than ONE MINUTE to process my claim and tell me to backup to the loading dock. Impossible to go any smoother. Met a fine gentleman named Gordon who showed me around. BGE is a class act all around. Here are a few pics of the early imported grills and the Panchinko machine. 
     








    Please ask what time frame this egg was available.  Should be late 60's to early 70's.

    Washington, IL  >  Queen Creek, AZ ... Two large eggs and an adopted Mini Max

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  • DoubleEgger
    DoubleEgger Posts: 19,375
    I will @Jeepster47
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