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Crack in LBGE? What to do?

blakeasblakeas Posts: 241
edited May 2015 in EggHead Forum
a week ago I was cooking on my LBGE and noticed smoke coming from the bottom - I thought it was coming from the vent but I did further inspection and it seemed to be coming from elsewhere.  I found this crack and thought it might be coming from this?  I did a video but I am not sure how to post it here but I did attach a photo.  My wife bought this egg for me last july from an authorized seller of Green egg's here in ohio.  Who do I call and what do I do now?


  • GaryLangeGaryLange Posts: 411
    Call the place you purchased it from and if they don't satisfy you call BGE direct.
  • fishlessmanfishlessman Posts: 28,663
    some dealers want the part, some just pics. i would call first
    fukahwee maine

    you can lead a fish to water but you can not make him drink it
  • blakeasblakeas Posts: 241
    edited May 2015
    That would be very heavy to haul all the way to the dealer - which is Gale's in Westlake, OH.  Ok, will call and try pics
  • B&BKnoxB&BKnox Posts: 283
    I just went to our local dealer (not who I purchased my egg thru) he just wanted the pictures, had me fill out a warranty form and said on next order (4 weeks or so) they should be getting my replacement.  Fortunately for me I have 2 other kamados to use in the meantime.
    Be Well

    Knoxville TN
  • blakeasblakeas Posts: 241
    what usually happens?  I talked with my dealer and they are contacting Green egg right now.  Do they come get it?  or do they ship a whole new unit?  Meaning I will have 2?  a cracked and a good one?
  • nysportsfannysportsfan Posts: 241
    Probably will give you only the bottom. 
  • SkiddymarkerSkiddymarker Posts: 8,520
    As noted above, some dealers want the part, others do not. Once they get the replacement part you usually have to pick it up at their location, I think that is the standard for warranty replacement. There are some extraordinary dealers which might even deliver it for you. 
    Delta B.C. - Whiskey and steak, because no good story ever started with someone having a salad!
  • blakeasblakeas Posts: 241
    oh, so I might have to take apart my egg?  not looking forward to that
  • gabrieggergabriegger Posts: 678
    As noted above you'll probably get a new bottom.  Taking the egg apart is easy.  Make sure you fasten the spring band together with the two plastic thingies that lock it down or use those plastic ties thingies cops use instead of handcuffs.  

    the city above Toronto - Noodleville wtih 2 Large 1 Mini

  • smbishopsmbishop Posts: 2,915
    I just replaced my cracked base with a new one under warranty.  Like @gabriegger says, make sure you lock the hinge down with the plastic thingies or zip ties before removing the dome.  It did not take very long to switch out the base.  Maybe you can use the cracked base as a planter!
    Southlake, TX, and Cowhouse Creek - King, TX.  2 Large, 1 Small and a lot of Eggcessories.
  • ChubbsChubbs Posts: 6,928
    File claim and keep cooking. Most of time pics will suffice. Depends on dealer. 
    Columbia, SC --- LBGE 2011 -- MINI BGE 2013
  • gabrieggergabriegger Posts: 678
    @smbishop Ya that's it, zip ties.  Thanks. Thought I lost a brain cell there.

    the city above Toronto - Noodleville wtih 2 Large 1 Mini

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