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Process for to File a Warranty Claim?

THEBuckeye
THEBuckeye Posts: 4,232
in EggHead Forum
Do I go direct to the mothership (if so, how/who do I contact?) or go through my dealer?
New Albany, Ohio 

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  • SGH
    SGH Posts: 28,989
    Go to the BGE website and click on the contact us link. Call the 800 number and get a a approval up front from them. They will send you a email to show your dealer. This cuts out all the hassle and bull crap from the dealer. I have great results doing this.

    Location- Just "this side" of Biloxi, Ms.

    Status- Standing by.

    The greatest barrier against all wisdom, the stronghold against knowledge itself, is the single thought, in ones mind, that they already have it all figured out. 

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  • SGH
    SGH Posts: 28,989
    Here you go.
    tel:800.793.2292

    Location- Just "this side" of Biloxi, Ms.

    Status- Standing by.

    The greatest barrier against all wisdom, the stronghold against knowledge itself, is the single thought, in ones mind, that they already have it all figured out. 

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  • Big_Green_Craig
    Big_Green_Craig Posts: 1,578
    Just go to Roswell Hardware. They will exchange your warranty item on the spot. 
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  • Ladeback69
    Ladeback69 Posts: 4,484
    THEBuckeye said:
    Do I go direct to the mothership (if so, how/who do I contact?) or go through my dealer?

    My dealer is great, I called them about my fire box cracking and they said send them photos of it to put in a claim.  I had a new one in a few weeks, I just had to pick it up at their store.  If your dealer isn't that great to deal with I would do what @SGH suggest.
    XL, WSM, Coleman Road Trip Gas Grill

    Kansas City, Mo.
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  • THEBuckeye
    THEBuckeye Posts: 4,232
    Thanks

    Found the info in the website. 
    New Albany, Ohio 

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  • THEBuckeye
    THEBuckeye Posts: 4,232
    Just talked to Bruce. 

    Done. Covered. New upper and lower bands kit. 

    Picking up at the mothership today! 
    New Albany, Ohio 

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  • DaveRichardson
    DaveRichardson Posts: 2,324
    I walked into Roswell HW 2 Fridays ago with my busted fire ring and was walking out with the new one less than 5 minutes later.  Snapped a c pic with their ipad and I signed a sheet of paper.  DONE!

    LBGE since 2014

    Griffin, GA 

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