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SRF eye of ribeye roast
Raymont
Posts: 710
I wanted to share my experience with Snake River Farms. I am a first time buyer. I recently ordered (2) Ribeye roasts that were supposed to be 10lbs each (+/- .5lb). One of them came in a 8.5lbs, the other 10lbs on the nose. I reached out to them and they have given me a credit towards my next purchase. They were quick to respond and sincere in effort to make it up to me. I also want to say that I am very, very impressed with the look of the steaks. (plan to cook one up next weekend). I just wanted to share this positive customer service story with you all. Companies nowadays seem to underestimate the impact service levels have - and those that take care of customers should be commended.
Small & Large BGE
Nashville, TN
Comments
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Patiently waiting for the "SRF eye of ribeye roast cook (Pic Heavy)" thread :-w
"Social media gives legions of idiots the right to speak when they once only spoke at a bar after a glass of wine, without harming the community [...] but now they have the same right to speak as a Nobel Prize winner. It's the invasion of the idiots."
-Umberto Eco
2 Large
Peachtree Corners, GA -
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wow - serious marble action . . ^:)^Columbus, OH
“There are only two ways to live your life. One is as though nothing is a miracle. The other is as if everything is” -
Starving!
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Great service..Those steaks do look killer..Greensboro North Carolina
When in doubt Accelerate.... -
Had the same issue with a Christmas ham. It was well under the weight as avetertised. It would not have fed the crew I had. I reached out to SRF and they sent me another at no cost, even though I offered to pay with no shipping charge. In fact I insisted on paying for the ham, but they would not hear of it. They only wanted a picture of the ham on a scale. No problem there. I will order again just because of this.
The best things in life are not things.
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I ordered 2 half hams from them and there web sites said they would be between 7 to 9 pounds, both were over (9.8 oz and 10.2 oz) we have only prepared one of the and it was great.Charlotte, Michigan XL BGE
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SNF rules...
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Raymont said:
Here's a peek after portioning.
Gorgeous looking steaks (drooling), can't beat the food saver
LBGE - I like the hot stuff. The big dry San Joaquin Valley, Clovis, CA -
@Raymont Thank you for this thread. I'm leery of purchasing meat from a website.This helps easy my concerns.XL BGE, 22" Weber Red Head, Fiesta Gasser .... Peoria,AZ
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