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Busted plate setter

CorbinEgg
CorbinEgg Posts: 29
in EggHead Forum
Open my xl BGE to light and found my plate setter in two pieces. Anyone else had this problem. It was approx 16 months old. Anyone known if there is a warranty?
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Comments

  • jllbms
    jllbms Posts: 381
    I thought yes. Dealer said no.
    Kemah, TX
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  • nolaegghead
    nolaegghead Posts: 42,109
    edited May 2014
    3 years.

    http://www.biggreenegg.com/support/warranty/

    It's called the "convEGGtor" now.  Maybe they were taken over by Ikea. ;)
    ______________________________________________
    I love lamp..
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  • RRP
    RRP Posts: 26,517
    The wiggle room in the warranty will test how well your dealer wants to treat you!
    "These ceramic components are not covered for breakage from dropping, improper storage, misuse or abuse."

    Improper storage is a real loosey-goosey term!
    Re-gasketing the USA one yard at a time 
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  • Tjcoley
    Tjcoley Posts: 3,551
    What is the 'proper' way to store a plate setter?  In an old gas grill?
    __________________________________________
    It's not a science, it's an art. And it's flawed.
    - Camp Hill, PA
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  • RRP
    RRP Posts: 26,517
    edited May 2014
    Tjcoley said:
    What is the 'proper' way to store a plate setter?  In an old gas grill?
    Don't know about others but I like to keep it so the legs are protected. This plastic box has a lid not pictured here and then I just scoot it under my table. 14 year old PS has a lot of hours on it and still in one piece!
    image
    Re-gasketing the USA one yard at a time 
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  • Durangler
    Durangler Posts: 1,122
    edited May 2014
    I store the plate setter, aka "convEGGtor" (stupid name), inside the Egg.
    That's the way it came from the Dealer. I would hope if it cracked or broke, from no misuse, it would be covered.
    Perhaps not. :(
    XL BGE, 22" Weber Red Head, Fiesta Gasser .... Peoria,AZ
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  • nolaegghead
    nolaegghead Posts: 42,109
    It's their call.  Some dealers will replace them sight unseen.  Others might interpret the damage as being dropped (I suppose if it's spit in two cleanly versus fractured into a hundred fragments, they might differentiate cause).  Just be nice and honest and karma should take care of you most of the time.   Like google says, don't be evil. Hypocrites. 

    Our first convEGGtor/plate setter cracked in two.  Replace sight unseen.  Mine has a crack on it now, might try to get it replace before the warranty runs out (less than a year left).
    ______________________________________________
    I love lamp..
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  • Philly35
    Philly35 Posts: 859
    @CorbinEgg‌ Just send that plate setter to me and I'll send ya mine, then I can finally get an AR!
    NW IOWA
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  • Jeffroe189
    Jeffroe189 Posts: 273
    I just worked with the mother ship on another issue and I have to say that there customer service is awesome. I would call them up and talk with them. Im pretty sure that the warranty is 5 years on the plate setter.
    Jeff from Winston-Salem, NC  - LBGE, MiniMax, Blackstone
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  • cortguitarman
    cortguitarman Posts: 2,061
    I'm on my 3rd plate setter. Mine had a hairline crack. Took it in and it was replaced under warranty. I store mine on my lower shelf of my open egg table.
    Mark Annville, PA
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