Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg to Experience our World of Flavor™ at:
Want to see how the EGG is made? Click to Watch
Facebook | Twitter | Instagram | Pinterest | Youtube | Vimeo
Share your photos by tagging us and using the hashtag #BigGreenEgg.
Share your photos by tagging us and using the hashtag #BigGreenEgg.
Want to see how the EGG is made? Click to Watch
Apology to CGW
Options
AlbertaEgger
Posts: 1,387
I feel the need to apologize for my short rant on CGW the other day, that’s not usually like me. I realize mistakes happen, and I appreciate their quick response, and customer service over the holidays. The missing parts for the swing rack were shipped out the next day and should arrive on the 6th.
<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
County of Parkland, Alberta, Canada
Comments
-
Chalk it up to holiday stressFranco is on here quite a bit and the last thing he would ever do is leave anyone on here hanging. They are widely known to be good folks over there.Keepin' It Weird in The ATX FBTX
-
Franco is who I was dealing with. Yes, just probably wasnt needed to be posted, like I said, its not like me. All good now though.County of Parkland, Alberta, Canada
-
we've all done it....some of us more than others )Keepin' It Weird in The ATX FBTX
-
Once the parts arrive, update the original post so if someone finds your post in the future, they can see that CGW took care of the issue. As you mentioned, all companies make mistakes in one way or another. What matters is how they handle it. Some of my favorite businesses are those that I have had a problem with but they stepped up and went above and beyond to take care of the issue.
North Texas
XL and Small BGE
-
That is definitely my plan yes. Will do.County of Parkland, Alberta, Canada
-
-
Franco is awright. When I had an issue with something, he even offered to take it back for a refund. I chose to keep it, but that's good CS.
______________________________________________
Large and Small BGE, Blackstone 36 and a baby black Kub.
Chattanooga, TN.
-
Parts arrived, as well as a bottle of rub. Glad to have my swing rack now, and cant wait to use it. Seeing the rod now though, i should have just asked for dimensions and went to Home Depot and bought a chunk. Boarder crap charged $20 upon delivery.County of Parkland, Alberta, Canada
-
AlbertaEgger said:... Boarder crap charged $20 upon delivery.canuckland
-
just curious, $20 for taxes or brokerage fees or both? was it delivered by UPS or USPS (Canada Post)?Canugghead said:AlbertaEgger said:... Boarder crap charged $20 upon delivery.
UPS, and just says, "Import Charges". Was an added 50 for the first delivery.County of Parkland, Alberta, Canada -
I'm glad they treated you right. I plan on getting a wok and AR setup this spring.Nowhere Indiana
-
Loosemoose said:I'm glad they treated you right. I plan on getting a wok and AR setup this spring.
-
@albertaegger Good on ya for the mea culpa. Much respect here for stepping out there and clearing this up.
XL BGE; Schertz TX by way of Stow OH. #egghead4life
-
+1 You did better than Rodman! (can't believe its CNN front page, but it's funny..)+++++++++++++++++++++++++++Austin, Texas. I'm the guy holding a beer.
-
But..... I had been drinking...County of Parkland, Alberta, Canada
-
AlbertaEgger said:
UPS, and just says, "Import Charges". Was an added 50 for the first delivery.AlbertaEgger said:... Boarder crap charged $20 upon delivery.
I figured it must be UPS, just google on it! When I order stuff from US, I insist on shipping by USPS only, they collaborate with Canada Post and charge only $5 (may have increased) for brokerage/handling.
canuckland -
CGW and CGS are separate businesses. The AR is from CGS.RiverRatSkier said:Loosemoose said:I'm glad they treated you right. I plan on getting a wok and AR setup this spring.
Hey thanks, and I'm still glad whoever did you right.
Nowhere Indiana
Categories
- All Categories
- 182.8K EggHead Forum
- 15.7K Forum List
- 459 EGGtoberfest
- 1.9K Forum Feedback
- 10.3K Off Topic
- 2.2K EGG Table Forum
- 1 Rules & Disclaimer
- 9K Cookbook
- 12 Valentines Day
- 91 Holiday Recipes
- 223 Appetizers
- 516 Baking
- 2.4K Beef
- 88 Desserts
- 165 Lamb
- 2.4K Pork
- 1.5K Poultry
- 30 Salads and Dressings
- 320 Sauces, Rubs, Marinades
- 543 Seafood
- 175 Sides
- 121 Soups, Stews, Chilis
- 36 Vegetarian
- 100 Vegetables
- 313 Health
- 293 Weight Loss Forum