Warranty run around?

EggHeadinFlorida · August 2013

Just saw that my fire ring is cracked. Called the dealer and he said the factory doesn't like to mail small pieces for what ever reason. They like to include them with big orders and he just got an order in. So, do I wait on the dealer or call the factory?

travisstrick · August 2013

Call the factory. It's the dealer who doesn't want to serve the customer.

Eggcelsior · August 2013

Brisket King is right. The dealer doesn't want to eat shipping costs.

SMITTYtheSMOKER · August 2013

The dealer is correct small fragile parts made of ceramic (fire ring) should not be shipped separately as they will incur damage 99% of the time.

Keep cooking on the broken one and wait to get the new in.

CAT Seller · August 2013

I agree with Smitty, see the other thread about warranty. Use current fire ring and wait for another, it will not effect any cooks that you might do.

Lit · August 2013

Yeah the fire ring broken isn't an issue. Just wait it out and keep cooking. Pretty sure what your dealer told you is the normal protocol for warranty items.

BYS1981 · August 2013

if you want it shipped separately you can have it shipped separately, of course you will incur the shipping costs.

personally, I'd wait until they the local dealer has a pallet sent and get it free. they did the same thing to me when my platesetter cracked.

Austin Egghead · August 2013

Our small fire ring has a crack too and my dealer said the same thing. Keep cooking on it and he will call when the new ring arrives.

Mickey · August 2013

If he sold it and has several in stock it sure would be good customer service to pull one and give it to you. Mine and Travis's sure did in Salado.

hapster · August 2013

Use it and wait for it to come in... I do agree with @Micky above

My base is finally in and will be replaced next week, been cracked for at least 6 months...used it the whole time, just kept it under 600

The dealer is bring the new base and installing it for me, checking inspecting my entire egg, and installing a new gasket for about $150. The base itself is free of course

fishlessman · August 2013

youve got several years of cooking on a cracked fire ring

)mines been cracked for maybe ten or more, just let the dealer get it in the next order

Warranty run around?

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