Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg to Experience our World of Flavor™ at:
Facebook  |  Twitter  |  Instagram  |  Pinterest  |  Youtube  |  Vimeo
Share your photos by tagging us and using the hashtag #BigGreenEgg.

Want to see how the EGG is made? Click to Watch

Kudos to the Mothership

Options
BigT
BigT Posts: 385
edited November -1 in EggHead Forum
The 4 1/2 y/o cracks in my 5 1/2 y/o firebox finally gave way. My local dealer didn't have any in stock, and I was traveling through Atlanta anyway, so I wrapped the firebox pieces in a trash bag and took it to the Tucker HQ.

Before I could open my mouth, when they saw the trash bag, the only question they asked was "What size firebox"?

Always a pleasure doing business with BGE.
· Share on FacebookShare on Twitter

Comments

  • BarManBean
    BarManBean Posts: 129
    Options
    Nice. Customer service with no questions asked is the $h!t :)
    · Share on FacebookShare on Twitter
  • asianflava
    asianflava Posts: 313
    Options
    Yeah, those guys are great. I was in there just chit chatting when a customer came in asking for a fire grate. He was ready to buy one but they said, "it's a warranty item, we'll just give you a new one."

    Then I said, "I need one for my XL." they gave me one also. I had to seriously rearrange my luggage so that my bag wasn't overweight with that chunk of cast iron in it.
    · Share on FacebookShare on Twitter

Categories