Gasket question from a newbie....

BGE Dawg

As I was cooking a pizza last night at 450 - 475, I noticed the bottom gasket was pulling off of the egg and the edges were melting. Now it is loose and could probably just be pulled off completely. I've had this egg for about a week now and have cooked on it 4 times. What did I do wrong? I'm burping the egg when I open it so no flashback has gotten it.

Also, I'm going to have to replace the gasket. How should I go about doing that and is there a special adhesive that you recommend I use?

Celtic Wolf

A simple search of this forum would have told you you did nothing wrong as we were reminded once that there were 457 posts related to gasket failures.

Yes you will most likely be replacing your gasket. Do you have to replace your gasket.. Probably not if it holds temps.

3M Super 77

Go to your dealer and tell your gasket failed. He should replace it since your egg is so new. If not call Atlanta and tell them.

BGE Dawg

Sorry. I'm not familiar with the workings of the forum just yet. I didn't realize I could search for the gasket discussions like that.

Thanks for the info though.

fishlessman

uppeer right there is a site search button, click on it and then hit enter and it will bring up a search page.

Celtic Wolf

Searching can be a PIA sometimes, but searching for gasket issue is not.. :(

PhilsGrill

Your gasket is fine, the adhesive failed, known issue for the past 10 months. Simply get 3M 77 spray adhesive. Remove both gaskets, remove the backing. Spray the 3M on the top gasket and put in place, wait 10 mins. Now close the lid and use a dollar bill to make sure you have a tight seal all the way around (adjust bands if needed). Now spray the lower gasket and put it on. Close it with wax paper for a tight seal. Check with dollar bill again in 10 mins for a super tight seal.

danny285

the gasket falling off is a common problem that BGE will not admit too or resolve except that they will ship you a new nomex gasket free of charge if you will call them and ask for it. you will love your
egg after the gasket issue.

good luck

NCSU-Q

Make sure that when your dealer gives you a replacement gasket that it is a white Nomex gasket, and not a gray felt one like what originally came on it or you will be right back in the same spot after 2 more cooks. Happened to me.. the original felt one failed on my new egg and the knucklehead dealer gave me another felt one to put on. It failed immediately and I then called BGE HQ and they sent me out a Nomex one. No problems whatsoever with the Nomex one after numerous cooks.
Extremely frustrating that they have not yet corrected this issue on new eggs being sold today!!

Celtic Wolf

Clue 101: The Nomex gasket is in existence because BGE acknowledged there is a problem and is trying to correct it.

NCSU-Q

Customer Service 101: Do not sell me a $1000 product when you know that it has a significant flaw.

Either fix it and then sell it to me, or tell me up front that there is a problem that I will have to immediately fix & give me the tools to do it.

At a minimum, every new egg that is sold with a felt gasket should come with a Nomex gasket, a can of 3M, a discount, and an explanation/apology for the inconvenience in the box.

Do not tell me that I do not deserve to be slightly miffed that I was sold a product with a known defect, and that almost a year later, the same thing is still happening. It is absurd that they are still allowing Eggs with felt gaskets to be sold with no warning/disclaimer to the consumer prior to purchase.

If you went out and bought a new car tomorrow, and it broke down as you were driving home, would you still be 100% happy with the manufacturer if they acknowledged that they knew about the defect and then they mailed you the part and told you to install it yourself? You might still love the car, once you had fixed it yourself of course, but I bet that there would be some lingering frustration with the manufacturer that they had let you walk blindly into a premium product with a known defect.

Love my BGE, but the fact that they are still selling new ones with the defective felt is mind boggling to me as a business owner.

Grandpas Grub

.

Enough with the terse responses. How is any of this helping BGE Dawg.

Kent

Celtic Wolf

The only problem with your statement is for every bad on that goes out the door 200 good ones go out the door.

So tell me which ones do they fix...

As for your car analogy if a part failed that was designed to fail upon driving it home I would expect them to fix it when I got the car back to the shop. I would not demand that they recall every car they sold and fix what may not be broke.

If this was a fire ring, or the firebox I would be with you. But it is a $19.00 piece of felt that may or may not be necessary for the proper function of the egg.

Come on up to my farm and I'll show you 4 out of the 6 gaskets I have here are not even recognizable. yet all 4 of those eggs still hold their temps.

The issue and the continuous bitching on this forum is simply not worth the time or the effort.. This forum can not change BGE. This forum can not replace your gasket. BGE does not run this forum. BGE can fix your gasket. You you need your gasket replaced or have a problem with BGE their phone numbers are on THEIR site.

Ct Yankee

Go to Fred's Music and BBQ website and go to his video's, he has one for replacing a gasket. Then pick up a new one from your dealer preferably a nomex and go to town, it's fairly simple I just replaced 2. There are instructions that come with the gasket but Fred's video is fairly helpful.

Dostana

Just called customer service, they asked me to send them an email with my address and phone # and which BGE I bought and which Gasket I want (nomex or felt) and they will then send me a new one early next week.

My gasket also melted and I was afraid that the lid will get glued to the bottom, so i ended up scraping it off.

Any issues with Nomex, someone told me that it may emit more harmfull fumes that may not be good for food?

Dostana

Celtic Wolf

Saved more firemen than it killed.. Good enough for me..

NCSU-Q

I try to help the guy by giving a simple warning to make sure that the dealer does not give him another felt one and made a comment that it is frustrating that they are not being more proactive on this issue, & for that I get scolded. Heaven forbid anyone do anything but shower unfailing love on BGE here.

I am assuming that more than 1/200 of the eggs sold are having this issue. Maybe that is because mine went 0-for-2.

Don't car companies recall ALL cars that have known defects? Every car I have ever bought has been recalled for one thing or another...even though none of them actually had the problem... I bring it in and the DEALER fixes it. Not me.

Agree to disagree...

NCSU-Q

a safety issue has been posed about the rutland gaskets that some have used, but those are not a BGE product... havent heard that issue about nomex.

Egg-N-Tino

Can you feel the love just oozing from this thread :laugh:

PhilsGrill

Actually, their gasket has been fine for the past 20 years. However, technology changes and now the new Nomex is available.

Celtic Wolf

Exactly.. You BRING IT IN. If I have a problem with my Tacoma I don' go on the Toyota Forum and **** about it, make snide comments about it, slip in an offhand remark about Toyota and my problem. Though I will search the forum to see if their are others with my problem or if there is a recall.

I go to the dealer and if they don't fix the issue I go to Toyota.

I have to ask if your fan belt breaks driving home from the dealer do you demand a recall of all cars with your make and model.. Nope you call the dealer and have them fix it.

Just so you know the Toyota Forum is not run by Toyota just like this Forum is not run by BGE.

Celtic Wolf

Maybe it's because every time this subject comes up some one has to tell us how bad the gaskets are, how BGE doesn't respond to the issue, or BGE should go out and fix every gasket.

BGE doesn't run this forum and other than one or two BGE employees they don't hang out here. The ones that do have answer this question more than once.

Just do your self a favor. Enter "gasket" into the search engine and see how many times this has been asked and how many times the same people **** over and over again.

NCSU-Q

Webster says...

Forum: a public meeting place for open discussion; a medium (as a newspaper or online service) of open discussion or expression of ideas

Except in this case where you get scolded for voicing any feeling that is not a positive one.

Sorry for stepping out of line, sorry for using an open forum for a little venting, and most of all, sorry for trying to help and advising the guy not to let his dealer give him another felt one like mine did.

I will go directly to "time out". Let me know when I am allowed to come out of the corner.

BGE Dawg

Ok. So out of this I've gathered.....

- White nomex gasket is preferred
- 3M Super 77 is a must
- take the felt gasket and curse it for all it is worth, tar and feather it, and burn it at the stake.
- Oh yeah, watch Fred's BBQ video on how to install the nomex gasket.

Thanks, folks!

Jeffersonian

If there's one topic here that causes more wailing and gnashing of teeth while simultaneously meaning virtually nothing, it's gaskets. I haven't had one for years now, and it's made precisely zero difference in any cook I've done, even the low-n-slows.

If your gasket doth offend thee, pluck it off and forget it.

Celtic Wolf

If that was all you did I would not care.

You rattled on about how bad BGE was for not running out an replacing all the gaskets on every egg that sits in at a dealer or distributor.

Yes it is an open forum; however, repeating a the same old rhetoric every time someone mentions a gasket problem get OLD!!

I have to wonder if you do the same public complaining about the piece of crap software you are using to run the computer that allows you to post this rhetoric?? How much did you spend on that computer?

Using your analogy: Do you demand the auto manufacturer replace every fan belt on every model because yours broke prematurely? After all you spent 20-50K on your vehicle. Nope you bring your car to the dealer and have it repaired..

Worse of all you and a few others carry one like someone will die because your disposable $20.00 felt failed.. I'll be happy to give you $20.00 so you don't have to spend should a large sum out of your pocket.

When my first gasket failed I replaced it. When my second gasket melted I looked a saw it was holding temps.. I walked away happy.

NCSU-Q

If you care to do a search on my posts, you will see that prior to today, the last time I made a negative comment about the gasket issue was in January... that's right... 6 months ago!!!... and all I said today was it it frustrating that new ones are still coming out with felt. (and that was after giving what I still feel to be a very helpful piece of advice). I do not say that BGE is horrible... not that it is the end of the world... not that he should take a sledge hammer to it... just that it is frustrating... one sentence... and then you have to get on your soap box.

Next time I would like to have an opinion, I will come directly to you to ask what it should be. In fact, let's just run all posts through you for approval before they are allowed to go on the board... that is probably best for everyone.

Now... post a response to make sure that you get the last word in, and let's be done with all of this. I am getting bored with the lectures and grand-standing.

PhilsGrill

BGE is not about to fix this issue since it only affect less then 3% of the eggs sold. Products are sold everyday with known issues and if you get one of those, you get if fixed and move on. Be grateful that they have addressed on the less then 3% and have a solution! Most companies would ignore this as a 'normal' issue.