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BGE Support

Hammer
Hammer Posts: 1,001
edited November -1 in EggHead Forum
A few months ago, I joined the cracked firebox club, and contacted BA in Atlanta, and told him I would be in Atlanta in mid June, and that I needed a new firebox to replace my cracked one, as well as a few supplies to take with me.
He offered to send me one immediately, however, I told him to hold on to it, and I would pick it up. When I drove up, he came out of the store with the new box, and asked what else I needed.
It's great to know that we have the type of support we have, and people like BA who make sure that the support is there.
Hammer
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Comments

  • Bordello
    Bordello Posts: 5,926
    Hammer,
    You are lucky, here in the Phoenix area we deal with Barbeques Galore and they say they can't get accessories. I did get a replacement firebox because mine cracked in the first 6 months. When I wanted a plate setter and pizza stone I was told I had to order them from BGE as they could not get them. Hmmmmmmmmmmmmmmmmmmmmm Maybe I should call BGE and ask why their accessories are not available through Barbeques Galore.[p]Regards,
    New Bob
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  • Hammer
    Hammer Posts: 1,001
    New Bob,
    I have experienced the same with BB Galore; Seems as if they don't want to sell BGE or accessories. I'm sure there are exceptions, but I haven't found it.
    Call the BGE and talk to BA; he'll help you.
    Regards,
    Hammer

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  • Smokin' Todd
    Smokin' Todd Posts: 1,104
    Hammer,[p]It's good to know that when one walks in a store for purchase that an employee is there to help. This whole idea of making a profit doesnt cross my mind.[p]ST
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  • Chubby
    Chubby Posts: 2,955
    Smokin' Todd,[p]Iv'e got to differ with you on this one ST. [p]While it is true "Profit" shouldn't be the first thing on an employees mind while helping a customer....businesses who don't make a profit....??. They go out of business! [p]It is the "manner in which", and "quality of" the service they provide...(along with a good selection of quality products) that ultimatley determines a businesses success or failure!![p]I hope that the employee to whom " the whole idea of making a profit doesn't cross his mind"...doesn't work for me!![p]JMHO....[p]Eat heavy....Dress cool!![p]Chubby[p]PS.....Can you "Overnight" me some of this weekends Butt? I'll forward my address!!
    ("Big Smile" thinge)

    I spent most of my money on good bourbon, and bad women...the rest, I just wasted!!
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  • GumbyQ
    GumbyQ Posts: 8
    New Bob,
    I too am in the Phoenix area, and have the same problems
    you are having with B.Q.Galore. If you would like we could order two each of the Plate-Setters & Pizza Stones and maybe save a little on shipping. Where are you located in
    Phoenix? I am at 55th Ave & Bell Rd. just in the Glendale area. Like to talk to another Egger in the area, I think we are few out West. Many Beers GumbyQ.
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