Major Dilema - Hearthside Distributors

Unknown

When you complain about the misleading (or outright fraudulent)website, the first thing they may do is correct it. If you plan to go the BBB route, or if you have an attorney friend or relative that won't charge you several more times than an XL with all the accessories cost, before things get going,document the misleading web pages. Good luck.

Little Steven

Duck,

I'm in the keep it category. If you are young, you probably can't afford the hit. If you do your food pics from above there isn't a lot of difference. There are several folks on this site that have both. You can still hang here.

Steve

dhuffjr

Groomsmen usually being friends and all.

As you can see many of us have more than one cooker. A round Primo is going to cook just like a BGE.

Welcome to the joys of ceramic cooking. As a newlywed I got my first Egg right after our first house. She got furniture I got the Egg that is your tip of the day. :woohoo:

[Deleted User]

Hearthside is apparently scumbags, but the Primo is still a good cooker. I think the important thing is to see if it fits comfortably in the table you made. If not, can the table be modified to accommodate without too much difficulty ?

While you are right and they are wrong, life isn't fair and my gut tells me you won't be able to get a return or exchange even with the BBB involved.

I'd still complain but take measurements and see if it fits. Also, look into available accessories (do they have a platesetter? if not, can you borrow a BGE platesetter to see if it fits?)

Mainegg

Maybe a visit by them to this site, mainly this post, might be a good thing. I know I would not want me or my business thought so lowly of. I was surprised when I went to the site myself and saw how they had the listing set up. they clearly are looking to push the primo. maybe the mark up $$ is better and to their advantage? But I would be making a few changes if it was my site. But if someone bought my husband a Chevy and not a Ford it would not be good. It was clearly a mistake and just the good PR of fixing it would be to their benefit. Hope it works out and you can get your egg. This forum if a great benefit to any ceramic cooker so if it does not work out you will get lots of help here cooking.

deepsouth

Doug Heffernan wrote:

When you complain about the misleading (or outright fraudulent)website, the first thing they may do is correct it. If you plan to go the BBB route, or if you have an attorney friend or relative that won't charge you several more times than an XL with all the accessories cost, before things get going,document the misleading web pages. Good luck.

if i'm seeing correctly, it now says primo smoker next to the top one.

Mainegg

Yes it does look like that top one has been changed to say Primo now. but the lower ones have not been edited. and they do not show any Eggs in the Primo category??

stike

it's not a mistake... they have just enough "primo" references that they can profess to it being a slip up or minor confusion. but it is clear that they are advertising with the BGE name and then offering a different product instead (literal bait n switch).

if it were a bricks-n-mortar store, my dad would have by now driven over and "thrown the thing through their plate glass window" as he used to say. hahaha

....not that he ever did.

[Deleted User]

No, it wasn't changed. It said Primo the first time I looked at it but it's in small print with the product description. If you weren't familiar with the products, you would think that you were looking at a BGE and "Primo" was a type of BGE. The Primo Oval does not say Primo at all.

The point is that you click on "Big Green Egg" and the first two cookers you see look like BGE's but they're actually Primos. They show all their Primos under the BGE section and then show them again in the Primo section. As Mainegg noted, there are no BGE's in the Primo section.

I wouldn't care except that a buyer specifically wanted an Egg and they intentionally deceived him in order to sell something else. there otta be a law...........

stike

we should besiege them with email, all asking for clarification. hahaha

everyone act stupid and send an email inquiring after eggs, but saying we see primos, "can you please clarify?" etc.etc.

load up their inbox