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Thermapen Repair

thirdeye
thirdeye Posts: 7,428
edited November -0001 in EggHead Forum
One of my Thermapens has died. I got a "low batt" on the screen one day, replaced it the next day and now just get a blank screen. Has anyone sent theirs in for repair? It may still be under warranty.
Happy Trails
~thirdeye~

Barbecue is not rocket surgery
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Comments

  • DobieDad
    DobieDad Posts: 502
    Yes.

    Mine was out of warranty when it acted up.

    They were wonderful.

    I don't recall the name of the woman who handles repair, but I can say I had one of my better interactions with a retailer.

    I think my repair was $10 plus shipping. That was two years ago and the unit is still going strong.

    Give 'em a call tomorrow. They are kinda like Shotgun Fred's group. Very able and eager to please.

    DD
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  • Knauf
    Knauf Posts: 337
    Make sure the battery isn't upside down.
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  • Grandpas Grub
    Grandpas Grub Posts: 14,226
    Wayne,

    There have been a couple of posts about repair. One new and one refirbished.

    Both posts were very positive. The refirbished got replaced with a new as I recall.

    Thermoworks is about 50 miles south of here - not that that helps any.

    If there is anything I can do to help, let me know. Be happy to assist if needed.

    Kent
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  • Eggtucky
    Eggtucky Posts: 2,746
    The only time I had to send one back the display was acting up. They said 'you shouldnt have to tolerate that' and they just sent me a new one to replace it...cant beat the thermapen folks!
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  • thirdeye
    thirdeye Posts: 7,428
    ...for the good report on the service and support. Shipping should be quick, I live next door to Utah. :laugh:
    Happy Trails
    ~thirdeye~

    Barbecue is not rocket surgery
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