Now that the Oct 6th deadline for registering is past

RRP

All I got (and I assume anybody else for that matter) were pro forma email replies saying my egg(s) were now registered - but no identification other than the email address I used. So how is this going to work? I walk into ACE and say I registered and that is supposed be ample proof? 

buzd504

RRP said:

All I got (and I assume anybody else for that matter) were pro forma email replies saying my egg(s) were now registered - but no identification other than the email address I used. So how is this going to work? I walk into ACE and say I registered and that is supposed be ample proof? 

Did you get the tattoo?

Photo Egg

I guess the warranty claim link would be the first place to start.
https://biggreenegg.com/warranty-claim/

dbCooper

@RRP and @HannahGreeneEgg please verify, my understanding is you get warranty approval from BGE corporate as the first step.  Then you present the corp approved valid claim to the dealer.  That dealer is then obligated to honor the claim.

GatoGordo

It seems pretty clear to me.

From https://biggreenegg.com/warranty/

Register Your EGG

We want to make this as easy as possible. Registering your Big Green Egg is quick, and easy. All we need is your EGG ID and your proof of purchase and you’re set for life.

REGISTER NOW

Start a Claim

Enter the email you used to register your EGG and upload 2-3 pictures of the broken part. That’s all we need. We’ll get back to you within 2 business days! 

START A CLAIM

Approval

Once your claim is approved, you can choose to have replacement parts shipped directly to you (shipping costs may apply) or get them fulfilled at no cost through any local dealer.

fishlessman

GatoGordo said:

It seems pretty clear to me.

From https://biggreenegg.com/warranty/

Register Your EGG

We want to make this as easy as possible. Registering your Big Green Egg is quick, and easy. All we need is your EGG ID and your proof of purchase and you’re set for life.

REGISTER NOW

Start a Claim

Enter the email you used to register your EGG and upload 2-3 pictures of the broken part. That’s all we need. We’ll get back to you within 2 business days! 

START A CLAIM

Approval

Once your claim is approved, you can choose to have replacement parts shipped directly to you (shipping costs may apply) or get them fulfilled at no cost through any local dealer.

to be clear, we now have eggs registered to an email account, not to a serial number on the older eggs what could possibly go wrong from here.......

kl8ton

I don't feel it is very straight forward.  

From the BGE main page, there should be a "my account" or "my profile" link that you can use to log in to view your profile, a list of registered eggs, etc. From there you should be able to start your claim.

INSTEAD (If you simply want to view the eggs you have registered)

The only way I know (let me know if anyone sees otherwise), you actually have to drill down into the warranty section, start a claim, enter your email address, receive your one-time password via email, put that password in on the BGE site.... you now see "your contact info".  Next, click to start a BGE components claim.  Now you can see your registered eggs like the screenshot below:

Ozzie_Isaac

kl8ton said:

I don't feel it is very straight forward.  

From the BGE main page, there should be a "my account" or "my profile" link that you can use to log in to view your profile, a list of registered eggs, etc. From there you should be able to start your claim.

INSTEAD (If you simply want to view the eggs you have registered)

The only way I know (let me know if anyone sees otherwise), you actually have to drill down into the warranty section, start a claim, enter your email address, receive your one-time password via email, put that password in on the BGE site.... you now see "your contact info".  Next, click to start a BGE components claim.  Now you can see your registered eggs like the screenshot below:

That is how I found all of mine.  I plan to screenshot that and save it with my receipts.

kl8ton

Ozzie_Isaac said:

kl8ton said:

I don't feel it is very straight forward.  

From the BGE main page, there should be a "my account" or "my profile" link that you can use to log in to view your profile, a list of registered eggs, etc. From there you should be able to start your claim.

INSTEAD (If you simply want to view the eggs you have registered)

The only way I know (let me know if anyone sees otherwise), you actually have to drill down into the warranty section, start a claim, enter your email address, receive your one-time password via email, put that password in on the BGE site.... you now see "your contact info".  Next, click to start a BGE components claim.  Now you can see your registered eggs like the screenshot below:

That is how I found all of mine.  I plan to screenshot that and save it with my receipts.

If you are a little bit tech savvy and you know how all of this works then yes that is how you have to find it. It is jumping through too many hoops.

Any other account I have, I feel that my login icon is at the top right of any homepage. 

Electric company 
Ace hardware rewards 
Any supplier I have that I've ordered from in the last 20 years. Even if I ordered once. 
Banks
Retirement accounts 
Suppliers 
Voice over IP phone system for company 
Streaming services 
Waste removal companies 
Gas company 
Insurance companies 
Etc

Ike

I've had two claims with them in 15 years.  If they won't honor a third, they can kiss old Ike's ass.  I'm 75 and not that many cooks in front of me.  My biggest regret is not taking enough time to play games with my kids, at this stage, I damned sure won't play games with supposed adults.  I lived over half of my adult life eggless, pretty sure I can live the rest of it.  Have a nice day corporate...Ike

Florida Grillin Girl

I've had my first BGE longer than anyone at Corporate has worked there. I guess that means no claims for me, ever. If anything happens to any of my BGE's, it will have to be on me. I am OK with that.

lousubcap

Florida Grillin Girl said:

I've had my first BGE longer than anyone at Corporate has worked there. I guess that means no claims for me, ever. If anything happens to any of my BGE's, it will have to be on me. I am OK with that.

I offer that you should NOT be okay with that.  Push back if the sad occasion presents itself.  Independent of that, challenge them now to refuse to honour (nod) any means to register the BGE's you own.  

OhioEgger

It's certainly cumbersome, but for the number of times the average person is likely to file a warranty claim it's good enough IMHO.