Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg to Experience our World of Flavor™ at:
Facebook  |  Twitter  |  Instagram  |  Pinterest  |  Youtube  |  Vimeo
Share your photos by tagging us and using the hashtag #BigGreenEgg.

Want to see how the EGG is made? Click to Watch

Changed warranty

Options
I know it may sound crazy but I have a XL that was purchased in 2013 by a dealer who registered it with BGE and told me I did not need anything but the registration in my name to get warranty. I called BGE then and they told me the same thing and I did not keep my receipt as I did not think I would need it.  As recently as last spring I called about this when I was deciding to upgrade my setup and was told the same thing.  Now along comes a new manager and he has new rules for older stuff which I see as unethical.  Changing rules for future buys would be acceptable but not retroactively.I also do not like the fact that BGE copies items/ideas from CGS without their permission and makes them with inferior materials..   Since I now no longer think BGE is trustworthy and is not dependable, If I need any new kamados it will be another brand.  
I XL  and 1 Weber Kettle  And 1 Weber Q220       Outside Alvin, TX-- South of Houston

Comments

  • caliking
    caliking Posts: 18,731
    Options
    I live not far from you. Which dealer in the area are you referring to?

    #1 LBGE December 2012 • #2 SBGE February  2013 • #3 Mini May 2013
    A happy BGE family in Houston, TX.
  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,107
    Options
    Looks like BGE sank the original thread.
    They don’t want a population of citizens capable of critical thinking. They don’t want well informed, well educated people capable of critical thinking. They’re not interested in that. That doesn’t help them. That's against their interests. - George Carlin
  • MaskedMarvel
    MaskedMarvel Posts: 3,142
    Options
    Looks like BGE sank the original thread.
    Yeah I just posted in it and they’re not letting that discussion come back to top. Why???
    Large BGE and Medium BGE
    36" Blackstone - Greensboro!


  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,107
    edited February 15
    Options
    Looks like BGE sank the original thread.
    Yeah I just posted in it and they’re not letting that discussion come back to top. Why???
    My guess is because we gave BGE some hard truths and feedback from the community.  Like the fact they are changing how the policy has been handled for a decade and that they told people once registration is done, you don't need to save receipts and stuff.  Now they require receipts, no more in store same day exchanges, and you have to wait for corporate to approve the warranty which can be 48hrs.  I would suspect longer, and not sure if holidays and weekends count.  Does 48 hr start when I tell them, or the next day?

    We will ultimately have to wait and see how well this all works.  Since most my dealers around here don't know anything about the warranty, I suspect it will continue to be the same boondoggle as it has always been when dealing with uneducated dealers.
    They don’t want a population of citizens capable of critical thinking. They don’t want well informed, well educated people capable of critical thinking. They’re not interested in that. That doesn’t help them. That's against their interests. - George Carlin
  • unoriginalusername
    Options
    Looks like BGE sank the original thread.
    Yeah I just posted in it and they’re not letting that discussion come back to top. Why???
    Interesting. I see your replies but it didn’t show up on the page to indicate a new post for me either 

    I guess on a corporate owned and operated discussion it wouldn’t be realistic to expect otherwise?
  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,107
    Options
    These posts remind me of a book by Stephen Baxter "The Light of Other Days"

    They created a device that allowed you to see into the past.  Just like linking to sunk threads.  We can't see the thread on the front page, but we can link to it from a new thread on the front page, so does that make it look better or worse if you are searching forums for information?
    They don’t want a population of citizens capable of critical thinking. They don’t want well informed, well educated people capable of critical thinking. They’re not interested in that. That doesn’t help them. That's against their interests. - George Carlin
  • GoldenQ
    GoldenQ Posts: 566
    edited February 15
    Options
        The dealer was Chim Chimney in League City
    I XL  and 1 Weber Kettle  And 1 Weber Q220       Outside Alvin, TX-- South of Houston
  • RRP
    RRP Posts: 25,897
    Options
    These posts remind me of a book by Stephen Baxter "The Light of Other Days"

    They created a device that allowed you to see into the past.  Just like linking to sunk threads.  We can't see the thread on the front page, but we can link to it from a new thread on the front page, so does that make it look better or worse if you are searching forums for information?
    I’ve never read that book, but I’m old school believing a man’s word is his bond and that belief is applied to businesses as well. To me a warranty should be honored. Changing the warranty MOVING forward is one thing, but p*ssing on your past customers who put BGE on the map is another! 

    But it looks like with me here with my 4 BGEs purchased in the 1990’s I’m really screwed!…

    Re-gasketing America one yard at a time.
  • BigGreenKev
    Options
    Oh great. The place I got mine doesn't even sell them anymore. Not sure where I have my receipt from 10+ years ago.
  • Gulfcoastguy
    Gulfcoastguy Posts: 6,304
    Options
    I have a picture of my receipt and the two sets of numbers . Then I did what everyone was saying at the time and registered it on line.
  • DoubleEgger
    DoubleEgger Posts: 17,186
    Options
    I bought my medium directly from the old mothership and have handled all of my warranty issues in person there. I hope they don’t give me the run around. 
  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,107
    edited February 23
    Options
    Fvck you tiny gif
    I bought my medium directly from the old mothership and have handled all of my warranty issues in person there. I hope they don’t give me the run around. 

    They don’t want a population of citizens capable of critical thinking. They don’t want well informed, well educated people capable of critical thinking. They’re not interested in that. That doesn’t help them. That's against their interests. - George Carlin