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Like BGE here's another great company that stands behind its products!

RRP
RRP Posts: 26,067
in EggHead Forum
I have an ANOVA brand sous vide heater which I love. This weekend somehow the clamp which holds it to the vessel broke. I have no clue why, but it did. I tried to repair it with epoxy, but the break was so bad it would not fit back well.

Since the unit works fine - I sent an email to ANOVA trying to buy a replacement part. I received an immediate reply asking me for my model number, my name and address and for a picture. Also nearly immediately the response came back that they were shipping me a replacement part! GRATIS!!!

WOW - what service!!!





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Comments

  • WeberWho
    WeberWho Posts: 11,289
    Nicely done ANOVA!
    "The pig is an amazing animal. You feed a pig an apple and it makes bacon. Let's see Michael Phelps do that" - Jim Gaffigan

    Minnesota
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  • loco_engr
    loco_engr Posts: 5,794
    Since I have an ANOVA sous vide product, this good to know.
    Thanks for posting Ron
    aka marysvilleksegghead
    Lrg 2008
    mini 2009
    XL 2021 (sold 8/24/23)
    Henny Youngman:
    I said to my wife, 'Where do you want to go for our anniversary?' She said, 'I want to go somewhere I've never been before.' I said, 'Try the kitchen.'
    Bob Hope: When I wake up in the morning, I don’t feel anything until noon, and then it’s time for my nap
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  • GrateEggspectations
    GrateEggspectations Posts: 10,131
    RRP said:

    I received an immediate reply asking me for my model number, my name and address and for a picture. Also nearly immediately the response came back that they were shipping me a replacement part! GRATIS!!!

    Sounds like it was one hell of a selfie, Ron!
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  • RRP
    RRP Posts: 26,067
    GrateEggspectations said:
    RRP said:

    I received an immediate reply asking me for my model number, my name and address and for a picture. Also nearly immediately the response came back that they were shipping me a replacement part! GRATIS!!!

    Sounds like it was one hell of a selfie, Ron!
    Call it what ever you want! Obviously ANOVA called it "broke" just like I did!


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  • littlerascal56
    littlerascal56 Posts: 2,106
    I’m with Ron.  Would consider that as “broke” too!
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  • GrateEggspectations
    GrateEggspectations Posts: 10,131
    edited December 2022
    Always great when a company stands up for its products. Recently had a similarly-great experience with Benzomatic. Good peeps!

    Ron, I have a similar case purchased on Amazon and am very happy with it. 
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  • alaskanassasin
    alaskanassasin Posts: 8,259
    An interaction with BGE concerning warranty goes something like this. (for me anyway).   Email dealer copy of receipt and photo of damage, follow up with call, manager will call back, part will be ordered on next stock order, three months go by and email BGE directly, no response, call BGE, get the guys voicemail, BGE finally reaches out and gives warranty approval email to be shown to dealer (big help), 5 months later talk to someone else at dealer and learn the part was never ordered, but it will be here on next stocking order, not sure when that will be. Part comes in, go to dealer to pick up and get blank stare, "did anyone order a bge part for this guy?"  
    South of Columbus, Ohio.


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  • buzd504
    buzd504 Posts: 3,856
    alaskanassasin said:
    An interaction with BGE concerning warranty goes something like this. (for me anyway).   Email dealer copy of receipt and photo of damage, follow up with call, manager will call back, part will be ordered on next stock order, three months go by and email BGE directly, no response, call BGE, get the guys voicemail, BGE finally reaches out and gives warranty approval email to be shown to dealer (big help), 5 months later talk to someone else at dealer and learn the part was never ordered, but it will be here on next stocking order, not sure when that will be. Part comes in, go to dealer to pick up and get blank stare, "did anyone order a bge part for this guy?"  

    I've had a warranty claim with BGE for about three years.  Every few months, I go to the dealer to get the email address to send the pictures and my proof of purchase.  Then I forget.  I've done this several times.  Still haven't sent the pictures.
    NOLA
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  • fishlessman
    fishlessman Posts: 33,537
    good to know, i dont take care of the anova like that with a case and all. its either on the table, the window ledge, or on the floor
    fukahwee maine

    you can lead a fish to water but you can not make him drink it
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