Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg to Experience our World of Flavor™ at:
Facebook  |  Twitter  |  Instagram  |  Pinterest  |  Youtube  |  Vimeo
Share your photos by tagging us and using the hashtag #BigGreenEgg.

Want to see how the EGG is made? Click to Watch

backorder of warranty base and fire ring...

danhoo
danhoo Posts: 704
in EggHead Forum
I'm waiting on a large BGE base and fire ring and was told they are on backorder.

Does anyone have any idea how long the backorder might be and if this a local california thing or nationwide?
current: | Large BGE |  Genesis 1000 | Genesis E330 | 22 inch Kettle | Weber Summit Kamado
sold:| PitBoss pro 820 |  WSM 22 | 
· Share on FacebookShare on Twitter

Comments

  • OhioEgger
    OhioEgger Posts: 954
    Your dealer won't tell you?
    Cincinnati, Ohio. Large BGE since 2011. Still learning.
    · Share on FacebookShare on Twitter
  • kl8ton
    kl8ton Posts: 5,906
    I warrantied my base.  My dealer called within 2 weeks for me to pick it up. . . which reminds me. . . I have to pick it up. . .
    Large, Medium, MiniMax, 36" Blackstone
    Grand Rapids MI
    · Share on FacebookShare on Twitter
  • danhoo
    danhoo Posts: 704
    edited July 2021
    On the "what did my dealer say" ...

    Original dealer no longer sells BGE. They referred me to the regional distributor who is handling the claim with BGE.  Once the claim was approved they asked to have the delivery handled by a current BGE dealer which was fine with me as they are close by. I stopped in, introduced myself, advised them that a warranty item would be delivered to them on my behalf and provided my contact info. They appreciated me stopping and added me into their customer DB.  This was about 2 1/2 weeks ago.

    I asked for status from both the dealer and distributor. Dealer promptly returned my email that it is on backorder.  No response from the distributor. 

    Communications with the distributor has been spotty at best.

    my original post was to see of anyone else outside of CA/NV/OR/WA has had warranty items in backlog for a while, or if this is a regional thing. 

    thanks.
    current: | Large BGE |  Genesis 1000 | Genesis E330 | 22 inch Kettle | Weber Summit Kamado
    sold:| PitBoss pro 820 |  WSM 22 | 
    · Share on FacebookShare on Twitter
  • danhoo
    danhoo Posts: 704
    I guess no status update is a good thing. Parts arrived today.


    current: | Large BGE |  Genesis 1000 | Genesis E330 | 22 inch Kettle | Weber Summit Kamado
    sold:| PitBoss pro 820 |  WSM 22 | 
    · Share on FacebookShare on Twitter
  • NewfoundEgger
    NewfoundEgger Posts: 28
    I just replaced my base and band/hinge today.  Question now is, what to do with the old base? Only has a hairline crack.  Seems a shame to throw it out
    · Share on FacebookShare on Twitter
  • danhoo
    danhoo Posts: 704
    I'm thinking it will be a planter for herbs in my side yard
    current: | Large BGE |  Genesis 1000 | Genesis E330 | 22 inch Kettle | Weber Summit Kamado
    sold:| PitBoss pro 820 |  WSM 22 | 
    · Share on FacebookShare on Twitter
  • loco_engr
    loco_engr Posts: 5,801
    make a planter out of it . . .
    aka marysvilleksegghead
    Lrg 2008
    mini 2009
    XL 2021 (sold 8/24/23)
    Henny Youngman:
    I said to my wife, 'Where do you want to go for our anniversary?' She said, 'I want to go somewhere I've never been before.' I said, 'Try the kitchen.'
    Bob Hope: When I wake up in the morning, I don’t feel anything until noon, and then it’s time for my nap
    · Share on FacebookShare on Twitter

Categories