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Firebox cracked!

eksmoke
eksmoke Posts: 19
in EggHead Forum
I just cleaned out my lg egg and saw that there is a crack in the back of the firebox. Are these guaranteed? Any ideas on what to do? Thanks. 
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Comments

  • jtcBoynton
    jtcBoynton Posts: 2,814

    1. THE BIG GREEN EGG: Each Big Green Egg® ceramic cooker (XXLarge, XLarge, Large, Medium, Small, MiniMax and Mini) carries a Limited Lifetime Warranty for materials and workmanship on all ceramic components (including dome, base, damper top, fire box and fire ring) to the original purchaser or owner who has purchased the product from an Authorized Dealer and has registered their Warranty as required (the “Warranty”). This Warranty is valid for as long as the original purchaser owns the EGG® or covered component, except for other ceramic, metal and wood components which are covered as explained below. 

    Southeast Florida - LBGE
    In cooking, often we implement steps for which we have no explanations other than ‘that’s what everybody else does’ or ‘that’s what I have been told.’  Dare to think for yourself.
     
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  • theyolksonyou
    theyolksonyou Posts: 18,459
    Lifetime if your the original owner and have receipt. 



    Also, just keep cooking.  

    Take pics and receipt to your dealer
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  • dbCooper
    dbCooper Posts: 2,733
    I ran with V1.0 firmware for many years, then my Firebox auto-upgraded to V1.1, ran on that for a while, then went and talked to my dealer.  They gave me a new Firebox running V2.0 code.
    The only difference seems to be 2.0 is more streamlined, so possibly more efficient.


    LBGE, LBGE-PTR, 22" Weber, Coleman 413G
    Great Plains, USA
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  • hoosier_egger
    hoosier_egger Posts: 6,828
    My large firebox has been cracked for 2 years. Keep on Truckin 
    ~ John - Formerly known as ColtsFan  - https://www.instagram.com/hoosier_egger
    XL BGE, LG BGE, Med BGE, BGE Chiminea, Ardore Pizza Oven
    Bloomington, IN - Hoo Hoo Hoo Hoosiers!

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  • gonepostal
    gonepostal Posts: 724
    Gave up the ghost and finally put a new one in last night. Depending on your dealer it may take awhile to get a replacement. It took months for me while others walk out with new items same day. No biggie. The old one cooked fine until another “break” finally pushed me to swap them out. 

    Wetumpka, Alabama
    LBGE and MM
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  • lentsboy007
    lentsboy007 Posts: 416
    Mine cracked in half other day after 8 years . Got new one free same day.  If u are original owner u are good , if not you are f**ked 

    1 Large Egg, Blackstone griddle

    Belgium...........The Netherlands??

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  • Jupiter Jim
    Jupiter Jim Posts: 3,351
    theyolksonyou said:
    Lifetime if your the original owner and have receipt. 



    Also, just keep cooking.  

    Take pics and receipt to your dealer
    STOP showing off!

    I'm only hungry when I'm awake!

    Okeechobee FL. Winter

    West Jefferson NC Summer

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  • Jupiter Jim
    Jupiter Jim Posts: 3,351
    eksmoke said:
    I just cleaned out my lg egg and saw that there is a crack in the back of the firebox. Are these guaranteed? Any ideas on what to do? Thanks. 
    Your egg is ruined.... private message me and I will arrange to have it removed from your property free of charge.
    Like others have said it's covered under warranty if original owner, contact dealer you purchased from for replacement.
    Keep on Egging though.
     

    I'm only hungry when I'm awake!

    Okeechobee FL. Winter

    West Jefferson NC Summer

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  • Hub
    Hub Posts: 927
    If there is one thing that I have learned after cooking on my egg for over a decade, it is that ceramics will crack.  It's inevitable. 
    Beautiful and lovely Villa Rica, Georgia
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  • etherdome
    etherdome Posts: 471
    I have a cracked one in my egg and a new one (that I got free because of the cracked one) sitting in storage. Same for hinges(rusted)  and lower fire grate .  😂.  I will probably go ahead and change hinges Since they are updated version .
    Upstate SC
    Large BGE,  Blackstone, Weber genesis , Weber charcoal classic
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  • SmokeyLopey
    SmokeyLopey Posts: 435
    etherdome said:
    I have a cracked one in my egg and a new one (that I got free because of the cracked one) sitting in storage. Same for hinges(rusted)  and lower fire grate .  😂.  I will probably go ahead and change hinges Since they are updated version .
    My dealer is making me bring my cracked fire ring in to get my replacement. I haven't taken it apart since I saw the crack, but guess I better do it before it gets away or they send it back. 
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  • etherdome
    etherdome Posts: 471
    Just wanted a picture here
    Upstate SC
    Large BGE,  Blackstone, Weber genesis , Weber charcoal classic
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  • njl
    njl Posts: 1,123
    dbCooper said:
    I ran with V1.0 firmware for many years, then my Firebox auto-upgraded to V1.1, ran on that for a while, then went and talked to my dealer.  They gave me a new Firebox running V2.0 code.
    The only difference seems to be 2.0 is more streamlined, so possibly more efficient.


    My fire box has had a crack like the one on the left for quite a while...still works fine, so I haven't bothered trying to get it replaced yet.  Is the "gap" in the new style one to allow for expansion/contraction with less chance of cracking?
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  • chipman
    chipman Posts: 85
    I bought some furnace cement. That was five years ago and my cracked fire box is still looking like Humpty Dumpty BEFORE he had his big fall.
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  • fishlessman
    fishlessman Posts: 34,806
    filled out a claim during lunch today, no receipt but i still need to send them a pic over the weekend. also ordered a new band assembly, i think that egg is 18 years old. 2 bases, 3 fireboxes, 3 hinge assemblies now =)
    fukahwee maine

    you can lead a fish to water but you can not make him drink it
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