Hairline crack in my XL

Goatsegg

I was just out back wiping down my table and egg and noticed a crack down the outside of my Egg. I take really good care of this thing and it stays under a corrugated overhang. Has anyone had any experience with trying to get a warranty replacement for this part? (outside base) I had a plate setter crack about a month ago and took it up to the Lawerenceville store (HQ) and they replaced it, no questions asked. I'm hoping that's the case this time, too. I'm going to have to dismantle the thing to get it to the store, though. Any advice will be appreciated.

cookingdude555

You won’t have a problem. Call your store and ask if a picture emailed to them would work. I texted pictures to my dealer last year for a base replacement. 

marysvilleksegghead

My dealer accepted emailed pics for the warranty claim and he didn't want the old cracked base (Lrg)

JMCXL

I email a picture of my defect and they order the new part - no problem so far.  Just had a warrantee claim

Goatsegg

Thanks for the quick responses. My wife bought me the Egg as a birthday present and the store (Roswell Hardware, Roswell, GA) has since closed. I am not sure that I registered the warranty. I'll have to check. 

Thanks again for the responses.

-Bill

Photo Egg

If you are close enough to HQ, I would do the same as you did for your plate setter.
They will take care of you.
Just keep your original recipes in a safe place .

GoooDawgs

Happens all the time with the XLs. I'm on my 3rd or 4th base now, all covered under warranty of course.  Only annoying part for me is having to replace the gasket again and then re-do the alignment.   Hopefully by the time the next base cracks there will be a new band/hinge system so it's faster to get everything lined up!

bgebrent

Easy replacement that requires no more than a pick.

Mattman3969

bgebrent said:

Easy replacement that requires no more than a pick.

I think a lot of this depends on the dealer.  I had to take the broken base back to them.  They were cool and gave me a replacement based off a pic but were really persistent that I brought the broken one back 

bgebrent

Mattman3969 said:

bgebrent said:

Easy replacement that requires no more than a pick.

I think a lot of this depends on the dealer.  I had to take the broken base back to them.  They were cool and gave me a replacement based off a pic but were really persistent that I brought the broken one back 

Should only take pick.  Should.

cookingdude555

GoooDawgs said:

Happens all the time with the XLs. I'm on my 3rd or 4th base now, all covered under warranty of course.  Only annoying part for me is having to replace the gasket again and then re-do the alignment.   Hopefully by the time the next base cracks there will be a new band/hinge system so it's faster to get everything lined up!

Sorry to hear of your experience. I have two XLs and the base hasn’t gone out on either. One is about 8 years old. 

Goatsegg

I was able to get the base replaced at the corp HQ store. I'm going to take the opportunity to repaint the bands while they are off. I've got a little rust starting so I'm going to primer and paint the all of the parts.

Thanks for all of the advice. Much appreciated.

GoooDawgs

I just replaced my XL base for the 3rd time. 6 cooks on it so far, burgers on tonight at 500 degrees, I hear a pop! Look down and there's a new crack under the base. This would happen right after I put the rutland on it.... replacing a 4th base is getting old.

cookingdude555

@GoooDawgs , this seems very odd, sorry to hear of your misfortune. Any pictures of your setup? I have several eggs (two are XLs, but every one is in a nest). I’ve only had a base crack on one of them in ten years. How do you light, what kind of cooks? I’m not suggesting you’re doing anything wrong, just wondering what is common among the bases.