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Fantastic Customer service form BGE

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I contacted customer service because my egg wasn’t lining up, had underbite. They are sending me a brand new hinge kit plus sending me a new convection plate because they seen a chip on mine from the pictures and even some touch paint because I also had a blemish in my egg. I’m not used to this kind of customer service. LOL 
Edwardsville, IL (Near St. Louis, MO)
Large Big Green Egg & Weber Genesis II