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New egg, cracked base

RustyBeavers
RustyBeavers Posts: 39
in EggHead Forum
Hey Guys, 

my egg is coming up on about one year old. After making steaks tonight, I noticed a small crack under the front vent. Is it best to go through my dealer , or try to contact BGE directly. 

Also, is there anything I might have done to cause this? We have gotten a fair amount of rain recently, not sure if that would have anything to do with it. 

Thanks 

Dallas, TX

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Comments

  • R2Egg2Q
    R2Egg2Q Posts: 2,137
    edited September 2018
    I would start with my dealer but I have a great dealer who keeps a big inventory and handles warranty claims quickly.  
    XL, Large, Small, Mini Eggs, M&M BBQ Texas Smoke King, Shirley Fabrication 24x36 Patio, Humphrey's Weekender, Karubecue C-60, MAK 1-Star General, Hasty Bake Gourmet, Santa Maria Grill, Webers: 14" WSM, 22.5" OTG, 22.5" Kettle Premium, WGA Charcoal

    Bay Area, CA
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  • SaintJohnsEgger
    SaintJohnsEgger Posts: 1,826
    What @R2Egg2Q said. The preferred method is through the dealer.

    Could be caused by something you did. Maybe not. Sometimes ceramics have a mind of their own and just crack.
    Marshall in Beautiful Fruit Cove, FL.
    MiniMax 04/17
    Unofficial BGE MiniMax Evangelist
    Facebook Big Green Egg MiniMax Owners Group


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  • Jupiter Jim
    Jupiter Jim Posts: 3,351
    It was not something you did! are there any oh don't do this or that in the BGE instructions? well other than don't drop your egg or let it fall over. Yes start with dealer, it's very smart to have a great dealer relationship that you support financially purchasing from them so they can have a profitable business and by doing so they will be happy to help you at times like this. Good luck and Egg On!

    I'm only hungry when I'm awake!

    Okeechobee FL. Winter

    West Jefferson NC Summer

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  • Terrebandit
    Terrebandit Posts: 1,750
    Definitely not a crisis situation.  I'd say you have time before this one splits in half. 
    Dave - Austin, TX
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  • Philly35
    Philly35 Posts: 859
    Well I go straight through BGE for claims. My dealer is a joke when it comes to warranty work. When my firebox cracked, he didn’t think it was covered. He had to look it up because he didn’t believe me. And the claim was filed. Six months later, I contacted Bruce from BGE and I had my firebox in a week. I can’t blame it all on the dealer though, I think the regional BGE rep for this area is more to blame. 
    NW IOWA
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  • Skrullb
    Skrullb Posts: 666
    My I got my XL last Christmas and it’s cracked exactly the same. It’s never moved from where it sits, so I think this is probably a common thing. I went through my dealer for the warranty and the new base just cand in. It took 3 weeks or so 
    I'm in Fredericksburg, VA, and I have an XL and a medium. 
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