New Design Band Assy & Nest Handler Conflict

SoCalTim

Happy Easter to all ..

I'm having a problem with the band install. Assembly was simple and very straight forward, the problem I'm having is when I did a trial install before tightening things up and re-installing the dome.

When I simulated opening the dome, the band hit the top arms of my Nest Handler, to the point where the dome only opens about half way.

Design flaw?

Before I call Bruce in the morning has anyone else had this same problem

I do have a metal fabricator in my family and I know he can do the correct mod to make things work, but before I get to that point, I wanted to reach out to my fellow eggers. Tim

Photo Egg

You need the new improved handler upgrade kit. Ha Ha
sorry your having issues. Like upgrading a computer OS.

HeavyG

Probably more of an incompatibility than a design flaw. Like @Photo Egg says, you need the "Handler Attachment Brace v2.0".

chuckytheegghead

How old is that handler? Mine  looks different in the brace area. 

chuckytheegghead

Here's a snap of it. 

stlcharcoal

Not sure if it would make a difference, but the arms that attach to the lower hinge band should be on the OUTSIDE of the handler (not between the lower brace and handle itself.)

SoCalTim

@chuckytheegghead   That's what I need! My handler is only a couple 3 or 4 yrs old. 

Jeepster47

Tim, my handler is about 2.5 years old and has the straight braces like you show in your picture.  Looks like they made a design change not too long ago to provide clearance for the new bands.  Be sure to talk Bruce out of the part number for a retro-fit set of braces.

SoCalTim

@Jeepster47   Hey brother, I'm on it. @stlcharcoal .. I'll double check to make sure I assembled it right.

stlcharcoal

Now that I look at it, I'm pretty sure the one we just installed on our demo one we have at the shop has different attachment arms.  I believe they swing down and out a little before they attach to the lower hinge band.  I remember looking at them and wondering why they did that--now it makes sense.  I'll get a picture.

SkinnyV

My older handler setup if it helps

SoCalTim

@SkinnyV .. Yes, thank you!

SoCalTim

Oh wow - I just called BGE customer service and got Dwayne on the phone, I surely thought I was gonna go into a long explanation on what was happening ... etc, but no.

I got merely a few words out of my mouth and Dwayne said, 'oh, you need the redesigned supports' Part # 117571

I asked 'how much', he said 'no charge, we'll send them right out'

I've said it before, but I'm gonna say it again, I LOVE BIG GREEN EGG!

sdiperna

Kudos to bge cust svc. They are sending me new brackets. Thank ya’ll for posting this!