Need warranty help

mlamb01

Last weekend I discovered that I had a crack in the bottom of my LBGE that went from the vent, all the way across the bottom, and up the other side abit.  It came to my attention after I saw some smoke seeping out of the crack.

I originally bought my egg almost three years ago at the eggfest in Waldorf as a demo egg.  I don't have anything against the dealer I bought it from, but they are over an hour away.  The local Ace Hardware store five minutes from my house recently became a dealer, so I contacted them.  I called them on Sunday, then sent an email with a picture that they forwarded onto their BGE rep/distributer.  On word from them on Wednesday, so I called again.  This time he said he was going to call BGE HQ, and have them contact me directly.  So its Friday morning now, and I still haven't heard anything.

Has anyone been in this position with their warranty claim?  I really feel like I need to address this crack since it does leak smoke...

Jeepster47

Talk to Bruce Bohannon ... he's responsible for warranty claims.  You can e-mail him directly at b.bohannon@BigGreenEgg.com, but sometimes e-mails get sidetracked.  Your best bet is a phone call:   (800) 793-2292 then extension 5.  Bruce is one of the good guys, so treat him accordingly.