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Stoker Warranty, Can You Believe It (Double Post, Sorry)
My new Windows 10 browser won't let me select a category. Not sure how many people overlook "off topic" categories so I'll repeat my post in the general section just in case.
I've had my Sroker controller for a few years now. It's the 1st gen of the Wi-Fi version. Over time, I've added two more BGE and was able to add another fan and pit temp easily without buying more controllers (One of the main reasons for choosing Stoker over other brands). Memorial weekend, I was doing a 18 lb brisket on one egg, 4 racks of ribs on another egg and a 10 lb pork shoulder on my mini-max. All was good until my stoker quit working.
I emailed them and told them what happened and I was instructed to mail in my stoker. I also included my 3 fans and 3 pit probes. After their review, they found a few plugs to be defective, re-flashed the firmware and cleared the database. They shipped everything back at no charge and also added color rings to my probes and fans.
Great service! Thanks again Rocks.
Big Lake, Minnesota
2X Large BGE, 1 Mini Max, Stokers, Adjustable Rig
Comments
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Wow! Mine has been great for over a year, but that makes me feel good just in case.Lovin' my Large Egg since May 2012 (Richmond, VA) ... and makin' cookbooks at https://FamilyCookbookProject.com
Stoker II wifi, Thermapen, and a Fork for plating photo purposes -
I have 3. Gen 1,2 and 3.Large BGE, MiniMAX BGE, 2 Mini BGE's, R&V Fryer, 36" Blackstone Griddle, Camp Chef Dual Burner 40K BTU StoveBGE ChimineaProsper, TX
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That has been been my experience as well. Maybe a bit slow, but they will make ti right. Good people!Joe - I'm a reformed gasser-holic aka 4Runner Columbia, SC Wonderful BGE Resource Site: http://www.nakedwhiz.com/ceramicfaq.htm and http://www.nibblemethis.com/ and http://playingwithfireandsmoke.blogspot.com/2006/02/recipes.html
What am I drinking now? Woodford....neat -
I just might attempt this Stoker thing again. I could get it to work for 40 minutes than it would disconnect out of nowhere. I threw in the towel after several attempts. I've even bought a used BBQ Guru DigiQ for $25 since purchasing the Stoker. My Auber PID controller was seeing it's better days. I like the concept of the Stoker but I guess you need to be smarter than it!"The pig is an amazing animal. You feed a pig an apple and it makes bacon. Let's see Michael Phelps do that" - Jim Gaffigan
Minnesota -
I like the multiple cooking vessels option that the Stoker has. I am still on the fence on getting a controller; but having the ability to control my egg from 50 miles away while I'm in the clinic all day is getting more and more desirable.
LBGE #19 from North GA Eggfest, 2014
Stockbridge, GA - just south of Atlanta where we are covered up in Zombies! #TheWalkingDead films practically next door!
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LOVE the Stoker!Have:
XLBGE / Stumps Baby XL / Couple of Stokers (Gen 1 and Gen 3) / Blackstone 36 / Maxey 3x5 water pan hog cooker
Had:
LBGE / Lang 60D / Cookshack SM150 / Stumps Stretch / Stumps Baby
Fat Willies BBQ
Ola, Ga
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