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AMAZING CUSTOMER SERVICE
svendangle
Posts: 35
I just wanted to say THANK YOU to Big Green Egg for their fantastic customer service.
I called corporate office needing screws which were unavailable in any store. They, without hesitation, offered to mail me new parts. After I gave them my address, expecting to give them my billing info, I was told not to worry about it and that it would be put in the mail tomorrow.
WOW!!
I called corporate office needing screws which were unavailable in any store. They, without hesitation, offered to mail me new parts. After I gave them my address, expecting to give them my billing info, I was told not to worry about it and that it would be put in the mail tomorrow.
WOW!!
Comments
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Great companies (almost) always have great costumer service to back them.
Green is is an amazing grill/smoker. But the proce of the warranty is where the money is -
This is coming from someone who was too lazy to register my egg and has no proof of warranty and didn't spend a dime to receive this service.
The man on the other line only had one goal in mind which was to keep their customers happy. In my experience, hardly any companies deal with problems like this.
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Please don't read this in a negative tone. We all know how easy that is to do when interacting with others via forums.
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Good for them. Good customer service was one of my reasons for buying the egg. It's a large investment for a grill but knowing that they back it up with good customer service helps.
XL BGE
Plano, TX -
I totally agree Jim
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Big Green Egg is indeed a great company to deal with...
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