Yeti and customer service

henapple

Both my yeti ramblers lost their effectiveness. Emailed Kelli and 5 days later have 2 new ones. I just have to ship the old ones back.... On their dollar. I was impressed. Massive kudos to yeti. 

NPHuskerFL

How did they fail on effectiveness?  Besides the obvious that they weren't keeping stuff cold or hot as long. What caused the failure?  Dishwasher, fire  , or just normal usage with washing them by hand?  Did they require a copy of the original receipt or anything crazy?  Or only send the defective one's back on their dime?  I like ours thus far..(3) 30's, (2) coldsters and (2) lowballs. So far all are performing great. 

SoCalTim

@henapple  .. my Yeti Rambler went south last summer, my experience was a 6 week wait. I shipped my cup in first as requested. My customer service was less than stellar.

SmokeyPitt

I had a similar experience.  I emailed them and they called me back a few days later, shipped it out within a couple of days. 

I think they can stop working if the vacuum is compromised, i.e any kind of air leak between the two walls.  

henapple

@SoCalTim... That stinks. They told me two weeks but the got here in 5. No receipt just pictures. They told me the seal was compromised. 

Mattman3969

NPHuskerFL said:

How did they fail on effectiveness?  Besides the obvious that they weren't keeping stuff cold or hot as long. What caused the failure?  Dishwasher, fire  , or just normal usage with washing them by hand?  Did they require a copy of the original receipt or anything crazy?  Or only send the defective one's back on their dime?  I like ours thus far..(3) 30's, (2) coldsters and (2) lowballs. So far all are performing great. 

He has done drank so much PBR that he has worn them out!!

jls9595

Is the seal becoming compromised a common occurrence with these? I've been holding off on buying one because I have seen a few people with the same issue on here.

slovelad

@henapple would you mind sharing the email you sent it to? I need to contact them about my 65qt top that has become a bit wavy.

if you don't want to share publicly, could you message me? Thanks

stompbox

I know 2 people that had to send theirs back as well.

RRP

jls9595 said:

Is the seal becoming compromised a common occurrence with these? I've been holding off on buying one because of I have seen a few people with the same issue on here.

Personally I don't think it is a common problem at all in view of how many of us here have bought multiples. I'm quite pleased with the 5 I have and use daily. Besides it sounds like they stand behind their warranty - so if something happens they will make it right. 

SkinnyV

No stopwatch on mine it does not last as long for sure but not send it back worthy. Enjoy all 3 ramblers.

nolaegghead

There is absolutely no insulation in them.  When there is, then they fail.  They go from R1000 to R1 with a leak. (Numbers are approximate).  Mofkn science btches.

blasting

I'm late to the yeti drink ware party, having just picked up a low ball last week.  
I suspect Yeti is heavily involved in witchcraft.  That is the only explanation for how an open top container can hold ice for hours.  Hopefully they will stand behind their product for those with problems, but regardless, I will purchase again if mine fails.  Love this thing.

SoCalTim

Can't wait til RTIC gets into the drinkware business, gonna be nice to buy the same Yeti Rambler, Colster or Lowball for half the price.

henapple

If they do... I'll buy them.