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New ELBGE owner

Calibbq
Calibbq Posts: 12
in Forum List
Hello just bought a BGE last week other than a credit card receipt thats all I got with it. When I asked about additional paperwork that comes with it instructions, guarantee ect. he replied all the information is online. Is this correct? seems unusual 
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Comments

  • EggPerfection
    EggPerfection Posts: 124
    I'm lucky enough to live in Atlanta so I've always dealt with the HQ.  It doesn't sound quite right to me for any transaction.
    Best - Jack
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  • theyolksonyou
    theyolksonyou Posts: 18,459
    http://www.biggreenegg.com/support/registration/
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  • SoCalTim
    SoCalTim Posts: 2,158
    Yes, that is normal ... everything you need to know is right on the front page of this website ... all the instruction you can ever need is right here on this forum.

    Congratulations on your purchase!
    I've slow smoked and eaten so much pork, I'm legally recognized as being part swine - Chatsworth Ca.
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  • ChrisgrillsSTLMO
    ChrisgrillsSTLMO Posts: 399
    First off, welcome to the forum, you will find here any and all information you would need. That does sound a little funky, I would go to the Mothership website and register your Egg at the very least and then see if you can contact someone there to find out what information should come with the Egg and then go back to the vendor. Kind of a pain but some work now might save some heartache later. Best of luck and post pics of your cooks!

    Cheers,
    Chris
    St. Louis, MO
    Unit 1: LBGE, cedar table Unit 2:Akorn
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  • SmokeyPitt
    SmokeyPitt Posts: 10,490
    As long as the receipt shows the name of the dealer and what was purchased I think you should be fine.  If it is just a credit card slip that shows the total amount then I would ask for an itemized receipt from the dealer.  

    They seem to go back and forth on whether or not the receipt is needed for a warranty claim- so to be safe hold on to that receipt.  

    Which came first the chicken or the egg?  I egged the chicken and then I ate his leg. 

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  • DieselkW
    DieselkW Posts: 909
    Seems to me your BGE dealer is lacking in basic customer service for an item that costs as much as a Large. What, are they pissed you didn't buy any over priced options where the real dealer profit resides?

    I would take the opportunity to make a statement about this dealer on the registration form - this is a highly desired brand name product for retailers.

    Indianapolis, IN

    BBQ is a celebration of culture in America. It is the closest thing we have to the wines and cheeses of Europe. 

    Drive a few hundred miles in any direction, and the experience changes dramatically. 



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  • Calibbq
    Calibbq Posts: 12
    Thanks for all the info .  
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  • g37
    g37 Posts: 450
    My dealer told me the same thing. This forum  has been my instruction manual.  
    Ewa Beach, Hawaii
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  • td66snrf
    td66snrf Posts: 1,838
    I assume EL = XL? Welcome to the forum and what part of CA are you in?
    XLBGE, LBGE, MBGE, SMALL, MINI, 2 Kubs, Fire Magic Gasser
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  • SmokingPiney
    SmokingPiney Posts: 2,319

    My XL came with an assembly manual and a BGE catalog.

    Living the good life smoking and joking
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  • jabam
    jabam Posts: 1,829
    Calibbq said:
    Hello just bought a BGE last week other than a credit card receipt thats all I got with it. When I asked about additional paperwork that comes with it instructions, guarantee ect. he replied all the information is online. Is this correct? seems unusual 
    Just curious where are you from?
    Central Valley CA     One large egg One chocolate lab "Halle" two chiuahuas "Skittles and PeeWee"
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  • Ladeback69
    Ladeback69 Posts: 4,483
    My dealer gave me my a receipt, with some other information about the egg and how to register it all inside a nice green folder.  That was the day I bought it. Two days late they delivered it assembled minus the fire box, fire ring and plate setter, they installed and showed me how to use.  That's why customer service is so important, but not all of them do it.  I would register it soon the m forum here can help you out with other things and you have problems with a claim down the road at your dealer, try and find one that has better customer service.   
    XL, WSM, Coleman Road Trip Gas Grill

    Kansas City, Mo.
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  • Calibbq
    Calibbq Posts: 12
    Thanks for all the info . Simply registered online  I am outside of Chico Ca. a toasty 105 today.
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  • Hunter1881
    Hunter1881 Posts: 406
    All I got was a receipt and a card on how to register. 
    Henderson TN. 1 large BGE, 1 Webber Gasser (recently seems to have converted into a warming oven)
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  • Legume
    Legume Posts: 15,212
    Calibbq said:
    Thanks for all the info . Simply registered online  I am outside of Chico Ca. a toasty 105 today.
    Tell me you work at the brewery and I'll be filled with hateful jealousy forever.
    Love you bro!
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  • Calibbq
    Calibbq Posts: 12
    no but I am a frequent visitor  lol
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