Smoke leaking through ceramic

zman0125

So I noticed today during my cook that smoke was coming from the egg.  Upon further investigation it seems to be coming from the bottom of the egg where there would be no openings (see attached photos). I've only had my egg for about a year so I'm kind of nervous about continuing to use it.

What should I do?  Is this covered by the warranty?

Thanks in advance

dayzed&confused

I bought my egg with the understanding that the ceramic is garenteed for life as long as it is not mishandled. Contact the company, I would like to see how this goes.

jllbms

The BGE company is great with replacement authorizations. Getting it from the distributor and dealer is an exercise in patience.

Shiff

If you clean out your egg completely and then take a look from the inside at the bottom of the egg, you'll probably see a tiny crack.  As long as you bought from an authorized store, you are fully covered. Contact your store for assistance.  I did this a few months ago and had no trouble getting a new base.

minniemoh

You may have to take a shop vac to the inside of it to see any cracks. In my experience, the crack was filled in with ash and the inside looked perfect until I vac'd it out. Took about 3 weeks for me to get my new base from the dealer. 

zman0125

Thanks for the advice. I called the dealer and I need to provide them with pictures of the crack. They gave me a similar timeline. One question they couldn't asnwer was will I need to buy a new gasket or will the base come with one installed?

Hankyorke

The replacement base that's in my garage has a gasket

minniemoh

My base came with a gasket too. I took mine off and replaced it with a Rutland before I installed the new base. 

zman0125

That is exactly why I asked. I was going to see if it came with a high temp gasket or was worth it to put on my own since it will be taken apart.

4Runner

My replacement base also came with a gasket.  It looked exactly like the Hi Que so I believe it is a high temp.  In addition, I have been over 600 without any gasket issues.   I'd use it until it needs replacing.  Good luck.