Cyber-q Wifi Email alerts help

Mike_the_BBQ_Fanatic

I have the BBQ Guru cyber-q wifi...overall I am very happy with it...My challenge is that I can't seem to make the email alerts work.

Doing a low and slow today, so I thought it might be a good day to experiment...

I have contacted Guru support many times and they have provided me with a word doc to mirror the settings...I have been thru it line by line and recycled the unit, but still no successful alerts.  Support thinks my ISP may be blocking SMTP port 587 and referred me to my service provider...thing is I have been able to successfully test 587 with telnet, so I know the port isnt being blocked....and I think I have used mail clients on 587 with no issues in the past.

Anyone out there successfully using the email alerts function of the Cyber-q Wifi that wouldn't mind sharing their config settings?

Thanks in advance.

RAC

I was able to get mine to work so I might be able to help. Let me get home and look and see what I did

Mike_the_BBQ_Fanatic

Thanks @RAC ...I think I got it figured out for now...I was able to work with a developer today...I had it set up with a static ip which is am option...but it was conflicting with the email setuo..they think it's a firmware problem that they are going to investigate further.

Appreciate the help

dfrelich

Update your device to firmware 1.5. Follow instruction off their 1.5. With that it's much easier to work with it.

Mike_the_BBQ_Fanatic

Thanks @dfrelich ...they sent me 1.7 today but that didn't resolve it...they have pinpointed it to a firmware prob with a static ip...right now it's set up dhcp and it n is working...until they research more next week.

dfrelich

Aha. Sounds like you have it in control. Good luck.