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OT Computer illiterate. Some of this may apply to me. How about you?
Painter
Posts: 464
Helpdesk Log . . . [p]Helpdesk: What kind of computer do you have?
Female customer: A white one...
Hi, this is Celine. I can't get my diskette out.
Helpdesk: Have you tried pushing the button?
Customer: Yes, sure, it's really stuck.
Helpdesk: That doesn't sound good; I'll make a note ..."
Customer: No ... wait a minute... I hadn't inserted it yet... it's still
on my desk... sorry ...
Helpdesk: Click on the 'my computer' icon on the left of the screen.
Customer: Your left or my left?
Helpdesk: Good day. How may I help you?
Male customer: Hello... I can't print.
Helpdesk: Would you click on start for me and ..
Customer: Listen pal, don't start getting technical on me! I'm not Bill
Gates damn it!
Hi, good afternoon, this is Martha, I can't print.
Every time I try it says 'Can't find printer'.
I've even lifted the printer and placed it in front of the monitor, but
the computer still says he can't find it...
Customer: I have problems printing in red...
Helpdesk: Do you have a color printer?
Customer: Aaaah....................thank you.
Helpdesk: What's on your monitor now ma'am?
Customer: A teddy bear my boyfriend bought for me in the supermarket.
Helpdesk: And now hit F8.
Customer: It's not working.
Helpdesk: What did you do, exactly?
Customer: I hit the F-key 8-times as you told me, but nothing's
happening...
Customer: My keyboard is not working anymore.
Helpdesk: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Helpdesk: Pick up your keyboard and walk 10 paces back.
Customer: OK
Helpdesk: Did the keyboard come with you?
Customer: Yes
Helpdesk: That means the keyboard is not plugged in. Is there another
keyboard?
Customer: Yes, there's another one here. Ah...that one does work!
Helpdesk: Your password is the small letter a as in apple, a capital
letter V as in Victor, the number 7.
Customer: Is that 7 in capital letters?
A customer couldn't get on the internet. [p]Helpdesk: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
Helpdesk: Can you tell me what the password was?
Customer: Five stars.
Helpdesk: What antivirus program do you use?
Customer: Netscape.
Helpdesk: That's not an antivirus program.
Customer: Oh, sorry...Internet Explorer.
Customer: I have a huge problem. A friend has placed a screensaver on
my computer, but every time I move the mouse, it disappears!
Helpdesk: Microsoft Tech. Support, may I help you?
Old woman: Good afternoon! I have waited over 4 hours for you.
Can you please tell me how long it will take before you can help me?
Helpdesk: Uhh..? Pardon, I don't understand your problem?
Old woman: I was working in Word and clicked the help button more than
4 hours ago. Can you tell me when you will finally be helping me?
Helpdesk: How may I help you?
Customer: I'm writing my first e-mail.
Helpdesk: OK, and, what seems to be the problem?
Customer: Well, I have the letter a, but how do I get the circle around it?
Female customer: A white one...
Hi, this is Celine. I can't get my diskette out.
Helpdesk: Have you tried pushing the button?
Customer: Yes, sure, it's really stuck.
Helpdesk: That doesn't sound good; I'll make a note ..."
Customer: No ... wait a minute... I hadn't inserted it yet... it's still
on my desk... sorry ...
Helpdesk: Click on the 'my computer' icon on the left of the screen.
Customer: Your left or my left?
Helpdesk: Good day. How may I help you?
Male customer: Hello... I can't print.
Helpdesk: Would you click on start for me and ..
Customer: Listen pal, don't start getting technical on me! I'm not Bill
Gates damn it!
Hi, good afternoon, this is Martha, I can't print.
Every time I try it says 'Can't find printer'.
I've even lifted the printer and placed it in front of the monitor, but
the computer still says he can't find it...
Customer: I have problems printing in red...
Helpdesk: Do you have a color printer?
Customer: Aaaah....................thank you.
Helpdesk: What's on your monitor now ma'am?
Customer: A teddy bear my boyfriend bought for me in the supermarket.
Helpdesk: And now hit F8.
Customer: It's not working.
Helpdesk: What did you do, exactly?
Customer: I hit the F-key 8-times as you told me, but nothing's
happening...
Customer: My keyboard is not working anymore.
Helpdesk: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Helpdesk: Pick up your keyboard and walk 10 paces back.
Customer: OK
Helpdesk: Did the keyboard come with you?
Customer: Yes
Helpdesk: That means the keyboard is not plugged in. Is there another
keyboard?
Customer: Yes, there's another one here. Ah...that one does work!
Helpdesk: Your password is the small letter a as in apple, a capital
letter V as in Victor, the number 7.
Customer: Is that 7 in capital letters?
A customer couldn't get on the internet. [p]Helpdesk: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
Helpdesk: Can you tell me what the password was?
Customer: Five stars.
Helpdesk: What antivirus program do you use?
Customer: Netscape.
Helpdesk: That's not an antivirus program.
Customer: Oh, sorry...Internet Explorer.
Customer: I have a huge problem. A friend has placed a screensaver on
my computer, but every time I move the mouse, it disappears!
Helpdesk: Microsoft Tech. Support, may I help you?
Old woman: Good afternoon! I have waited over 4 hours for you.
Can you please tell me how long it will take before you can help me?
Helpdesk: Uhh..? Pardon, I don't understand your problem?
Old woman: I was working in Word and clicked the help button more than
4 hours ago. Can you tell me when you will finally be helping me?
Helpdesk: How may I help you?
Customer: I'm writing my first e-mail.
Helpdesk: OK, and, what seems to be the problem?
Customer: Well, I have the letter a, but how do I get the circle around it?
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