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I had a similar problem with mine. The back hinge has a flat piece with 2 holes in it. Slide a slightly opened crescent wrench onto this surface so that you can use the crescent as a handle. While the bands are slightly loose, have someone lift the wrench until the lid settles into the correct alignment and then tighten the bands. Worked like a charm for me and passed the dollar bill test with flying colors.
I figured it would make more sense on my facebook page as they would be able to benefit directly from local friends, family, coworkers and clients.
Mel and I bought a Big Green Egg grill/smoker from Quality Water Services a few months ago and have really enjoyed it. They call it the "Ultimate Cooking Experience" for a reason. A few weeks ago it had a catastrophic problem and was rendered useless. Quality Water stepped up and fixed the problem without batting an eye. In a day and age when too few businesses stand behind their products, Quality Water did it right. I will continue to give them my business and would encourage all of you to do the same. A big thanks to Becca and the rest of the crew.