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Brand new Large BGE came with top cracked in two

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thepla
thepla Posts: 2
edited November -1 in EggHead Forum
I just received my BGE. The top is totally cracked in half. I took some pictures and sent over to dealer; he'll get them when he is on on Monday.

I was planning on putting together the rest of the egg, etc. I hope this is a warranty item, since it came broken in half, but would like to use it.

Would it be against the rules to use JB Weld (I've read that name many times here) and put together? I bought it from a friend that is a large BGE dealer but not in my neighborhood.

My firebox also has a small opening that goes up and down, if it is also cracked it would be a pretty symmetrical. The pic on BGE website does not show this up and down gap / crack. Is this piece also cracked? [img size=150][/img][url][/url]
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Comments

  • EGGARY
    EGGARY Posts: 1,222
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    Just return it for a Brand new EGG. Don't start messing with it.
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  • Little Steven
    Little Steven Posts: 28,817
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    thepla,

    It will be a warranty item in twenty years too. My guess is that JB Weld would give you enough strength for cooks under 400*

    Steve

    Steve 

    Caledon, ON

     

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  • lowercasebill
    lowercasebill Posts: 5,218
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    sad to hear this about the dome the dealer will stand behind it ,, if he does not come back here for further instructions
    the 'crack' in the fire box is a new design intended to prevent or control future fractures. you need a photobucket acct to post a pic ,eggheadforum servers do not store photos. if you wish it posted and do not have and acct .. send me an email by clicking on my name .and i will post the pic for you
    bill
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  • tsinar
    tsinar Posts: 14
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    Same thing happened to me. When the dealer took it back to his store and opened the box the whole thing was cracked. Took a while to dot all the i's and cross all the t's but it was replaced with a new egg.
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  • tsinar
    tsinar Posts: 14
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    Same thing happened to me. When the dealer took it back to his store and opened the box the whole thing was cracked. Took a while to dot all the i's and cross all the t's but it was replaced with a new egg.
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  • grillmandan
    grillmandan Posts: 270
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    Eggs should never be sold in the box. I assemble everything I sell so I know it is right, and the damage didn't happen after I sold it.
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  • JBUG99999
    JBUG99999 Posts: 263
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    We chose to get one in the box for ease of transport. If it were assembled, we would have had no way to safely get it home. It was so easy to haul the boxes in separately and put it together ourselves.

    We have since built an Egg Crate so that we can transport our egg, but we have to borrow a truck to do so. :blush:
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  • Reverend BSB
    Reverend BSB Posts: 157
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    We prefer to assemble all eggs for our customers too, that way if there is damage the customer never has to deal with it. Eggs are the only grills we preassemble now so customers in a hurry wont be tempted to take one in a box. The few times we do sell them in a box we open the box first to make sure all is well.
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  • lowercasebill
    lowercasebill Posts: 5,218
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    dd96a9c1.jpg

    132e5eeb.jpg

    52a68847.jpg
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  • Rolling Egg
    Rolling Egg Posts: 1,995
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    Thats the new design firebox. It's suppose to have that cut in it. It lets it expand and contract without cracking.
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