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Half a new egg??!!!!!!

OttawaEggOttawaEgg Posts: 283
edited 5:01PM in EggHead Forum
As some of you may be aware, I had recently fried my gasket - then replaced it. Following which I had difficulty re-aligning it.

The fellow from where I purchased it came over and also tried to align it to no success.

So, the verdict was that they cannot align as the top does not match the bottom! Amazing. :ohmy:

I measured the inside diameters on both the top and bottom and discovered that the top was a full 1/4" SMALLER than the bottom!! :ohmy: :blink:

Mothership is going to ship a replacement, and it will be installed and aligned by the rep. :)

I'm wondering, has anyone else ever experienced such a thing???

kudos though to the BGE warranty service - just one more reason I'm glad I have one!

Comments

  • PhilsGrillPhilsGrill Posts: 2,256
    Yes, my buddy had his medium warranty replaced for the same thing.
  • RexHRexH Posts: 7
    One time in 2.5 years. The Dome was actually out of round. It will get fixed for you.
  •  
    Yup, egg warranty is wonderful. Glad I bought from a authorized dealer. My other three eggs are just fine.

    GG
  • Yes they replaced the bottom of my egg under warranty while I was at work. The egg is still out of alignment so I called my dealer and the guy working there said they would call me back. That was about a month ago and I still have not gotten a call back. I need to call them again but I hate to be a pest. I think it is in the band on my Egg. I'm on my third gasket(Original then Nomex) since April and this one has about had it.
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