Yesterday I got a postcard from UPS saying that they had tried to deliver a package from BGE to me, but couldn't find my house. Unfortunately, I got the postcard on the date they said they would send the package back if they didn't hear from me. Very efficient service, UPS! So, it looks like it's UPS's fault that I haven't received my new firebox. They said they would contact BGE (and the UPS woman asked me what a big green egg could possibly be) and have them send another.[p]This would have been much easier if I could have just taken my broken firebox to Barbeques Galore and exchanged it for a new one. I wasn't given that option when I called BGE, and they never answered my emails about their warranty policy. [p]My Egg works fine with the broken firebox, but I have a feeling the firebox will be in pieces next time I remove it to clean the Egg. I can't say I'm a completely satisfied customer right now.