Warranty came through!

jls9595

I had been told by several people including my local dealer that it likely wouldn't be covered but BGE customer service came through. Here is the thread in case you want to know the whole story.  I had just gotten back to work today from filing a claim with my local dealer and got this reply:

Hello John,

Thank you for the email and I am terribly sorry that you have had this accident with your EGG. With the info you have provided, I am approving your large dome for warranty. If you will please show this email approval and your pictures to your local EGG dealer, they should be able to bring in a replacement dome on an incoming EGG order from their distributor. If there are any questions concerning this warranty I can be reached via this email or by phone 

Thanks and Happy Egging!!!

Bruce

 

 

Bruce Bohannon

Customer Satisfaction Manager

 Anyway, just wanted to update and give some pub for great customer service.

theyolksonyou

Sweet. I must admit I'm a little surprised.

Photo Egg

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jls9595   Very nice of Bruce to help you out. He is a super nice guy.

Glad you will be up and cooking soon...

weekender

Very nice!  Glad they covered under warranty for you.

jls9595

Photo Egg said:

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jls9595   very nice of Bruce to help you out. He is a super nice guy.

Might be nice of you to edit and remove his phone number if you have time.

Just a thought. 

I edited out the number, it just didn't occur to me at first. Thanks. I really just wanted to give him and BGE customer service a nice plug. You think it's kosher to leave the rest of the email he sent me?

Photo Egg

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 jls9595  I think the rest of your post is wonderful. I saw that you removed the number and I edited my original post so there would be no trace. lol

Big_Green_Craig

Bruce for the win!!!

henapple

Sweet

XC242

You are "the man!"

Crimsongator

well that should shut up the nay-sayers about BGE and customer service for a while (at least 5 minutes)

anton

Good for you!
:-bd

anzyegg

They Have great customer service.... That is awesome....

Lit

@Crimsongator‌ I don't remember many posts in the past about poor customer service. OP glad they took care of it for you. I took my mini apart Friday to discover the base and fire box cracked. 3rd base in 6 years.

XC242

Picked up my new firebox today after the original cracked. It's all good.

Philly35

I guessed they would cover it. I've had good luck dealing directly as well. Not so much luck with the dealer though. It's not like it was a new egg that was improperly assembled. That's why they cost so dang much- lifetime warranty!

Mattman3969

Very cool and I'm way happy for you!!

logchief

That's way cool, makes me feel even better about shelling out the $$ for the new Egg a couple of weeks ago.  Glad to see your success, that's customer service for you.

bcsnave

I have personally spoke with Bruce and he is a rock solid guy. They will support the warranty for real issues. We just need to be certain that people don't try to "scam" warranty claims for things that are NOT the companies fault.

Lit

The band is a BGE issue. They say you can sear at 700 but try it and hold your egg at 700 for 30 minutes then open it and your dome will come right out of the band. Doesn't matter how tight you tighten your bands they will loosen.

Dobie

Good on the mothership taking care of its eggheads :-c

Crimsongator

Lit said:

@Crimsongator‌ I don't remember many posts in the past about poor customer service. OP glad they took care of it for you. I took my mini apart Friday to discover the base and fire box cracked. 3rd base in 6 years.

There aren't many