Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
We hope everyone enjoyed their Fourth of July weekend and is excited for more warm weather grilling! This week, we’ll be making these two burgers: Stuffed Portobello Mushroom and Caribbean Chicken, and also eating lots of these Ice Cream Sandwiches in honor of National Ice Cream Month! It's time to think about getting out to one of the many #EGGfests around the country - see a list here

So I go to my dealer today....

Needed to reload on Dizzy Pig and some Butt Rub and I wanted to pick up a med grate for my new grid extender. I ask for the med grate and my dealer says he had a few folks come thru asking for them and I explained the group buy. He says "why don't u get the BGE Grill Extender, it's cheaper than a med grate"? I say I bought one a year ago and it didn't hold up very well. He says "take this one for free, and text me pictures of your old one". I say ok, and thank you!! So I send him the pics and he says he's glad to help. To say the least i was a bit surprised. He says come back anytime w warranty issues. So, I still need a grate for my extender. Maybe try a Weber grate from the Depot. Gotta love the warranty and great customer service.
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Comments

  • WolfpackWolfpack Posts: 871
    Good way to get a long term customers- nice to find excellent customer service
    Greensboro, NC
  • paqmanpaqman Posts: 669
    edited June 2013
    Wow, I wish my dealer was as good as this... I had a few issues from the get go and I think I have been flagged as a difficult customer.

    ____________________
    Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage. •Niccolo Machiavelli
  • boatbumboatbum Posts: 1,261
    I would take as much of my business to that dealer that I could. Great customer service.
    Cookin in Texas
  • Charlie tunaCharlie tuna Posts: 2,191
    That kind of customer service is great.  as paqman said " i wish my dealer was as good as this"..  I said the same thing!!
  • LowflyerLowflyer Posts: 675
    I took a buddy of mine in there and he dropped $300 on Eggcessories, I think that got me a few points. And they still carry Wicked Good.... B-)
  • ChubbsChubbs Posts: 3,588
    edited June 2013
    Great story! My dealer called me this past Saturday to ask me how to egg a beef tenderloin to surprise her husband with a new egg and dinner for Father's Day. Loved it!
    Columbia, SC --- LBGE 2011 -- MINI BGE 2013
  • td66snrftd66snrf Posts: 670
    Lowflyer said:
    Needed to reload on Dizzy Pig and some Butt Rub and I wanted to pick up a med grate for my new grid extender. I ask for the med grate and my dealer says he had a few folks come thru asking for them and I explained the group buy. He says "why don't u get the BGE Grill Extender, it's cheaper than a med grate"? I say I bought one a year ago and it didn't hold up very well. He says "take this one for free, and text me pictures of your old one". I say ok, and thank you!! So I send him the pics and he says he's glad to help. To say the least i was a bit surprised. He says come back anytime w warranty issues. So, I still need a grate for my extender. Maybe try a Weber grate from the Depot. Gotta love the warranty and great customer service.
    The steel lower charcoal grate for a 22in Weber worked a perfect on my large. It measures approx 17in and is heavier gauge steel than the cooking grate. Best part it was only about ten bucks.

    XLBGE, LBGE, MBGE, MINI, 2 Kubs, Fire Magic Gasser
  • LowflyerLowflyer Posts: 675
    Gonna give that Weber grate a shot.
  • stlcharcoalstlcharcoal Posts: 827
    td66snrf said:
    Lowflyer said:
    Needed to reload on Dizzy Pig and some Butt Rub and I wanted to pick up a med grate for my new grid extender. I ask for the med grate and my dealer says he had a few folks come thru asking for them and I explained the group buy. He says "why don't u get the BGE Grill Extender, it's cheaper than a med grate"? I say I bought one a year ago and it didn't hold up very well. He says "take this one for free, and text me pictures of your old one". I say ok, and thank you!! So I send him the pics and he says he's glad to help. To say the least i was a bit surprised. He says come back anytime w warranty issues. So, I still need a grate for my extender. Maybe try a Weber grate from the Depot. Gotta love the warranty and great customer service.
    The steel lower charcoal grate for a 22in Weber worked a perfect on my large. It measures approx 17in and is heavier gauge steel than the cooking grate. Best part it was only about ten bucks.

    That's what I use as a lower fire grate in my XL.  Buy two, sandwich them together at a 90 degree angle to cross hatch.  Tack weld them in a few spots and done!  You have a high flow fire grate for under $20.

    I produce SS304 fire grates for the Small, Med, and Large......I haven't even attempted one for the XL since this Weber trick is so much easier and cheaper.  I couldn't even get the raw material of the XL grate under that.

    Connect:  Website  -  Facebook  -  Twitter

  • LowflyerLowflyer Posts: 675
    Now I get to really see how good my dealer is... This just happened:
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  • calikingcaliking Posts: 5,154
    OK, OUCH! For the disaster. But most excellent service from your dealer about the extender.

    #1 LBGE December 2012 • #2 SBGE February  2013 • #3 Mini May 2013
    A happy BGE family in Houston, TX.
  • LowflyerLowflyer Posts: 675
    I'm hoping he lives up to his end of "come see me w any warranty issues", he knows I didn't buy it from a dealer. We shall see. Right now she's performing nicely at 375 w 2 bone in chicken breasts and 2 ears of corn.
  • LowflyerLowflyer Posts: 675
    edited June 2013
    These guys are the best. Showed him a picture and walked out w/ this:
    image.jpg
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  • SmokeyPittSmokeyPitt Posts: 4,553

    Lowflyer said:
    These guys are the best. Showed him a picture and walked out w/ this:
    That's great!  Who is your dealer? 


    Which came first the chicken or the egg?  I egged the chicken and then I ate his leg. 
  • hoffmandhoffmand Posts: 89
    I thought that was the largest charcoal I'd ever seen until I realized you had a small egg :)
    Cedar Park, TX
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