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So I go to my dealer today....

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Lowflyer
Lowflyer Posts: 785
in EggHead Forum
Needed to reload on Dizzy Pig and some Butt Rub and I wanted to pick up a med grate for my new grid extender. I ask for the med grate and my dealer says he had a few folks come thru asking for them and I explained the group buy. He says "why don't u get the BGE Grill Extender, it's cheaper than a med grate"? I say I bought one a year ago and it didn't hold up very well. He says "take this one for free, and text me pictures of your old one". I say ok, and thank you!! So I send him the pics and he says he's glad to help. To say the least i was a bit surprised. He says come back anytime w warranty issues. So, I still need a grate for my extender. Maybe try a Weber grate from the Depot. Gotta love the warranty and great customer service.
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  • Wolfpack
    Wolfpack Posts: 3,551
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    Good way to get a long term customers- nice to find excellent customer service
    Greensboro, NC
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  • paqman
    paqman Posts: 4,670
    edited June 2013
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    Wow, I wish my dealer was as good as this... I had a few issues from the get go and I think I have been flagged as a difficult customer.

    ____________________
    Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage. •Niccolo Machiavelli
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  • boatbum
    boatbum Posts: 1,273
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    I would take as much of my business to that dealer that I could. Great customer service.
    Cookin in Texas
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  • Charlie tuna
    Charlie tuna Posts: 2,191
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    That kind of customer service is great.  as paqman said " i wish my dealer was as good as this"..  I said the same thing!!
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  • Lowflyer
    Lowflyer Posts: 785
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    I took a buddy of mine in there and he dropped $300 on Eggcessories, I think that got me a few points. And they still carry Wicked Good.... B-)
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  • Chubbs
    Chubbs Posts: 6,929
    edited June 2013
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    Great story! My dealer called me this past Saturday to ask me how to egg a beef tenderloin to surprise her husband with a new egg and dinner for Father's Day. Loved it!
    Columbia, SC --- LBGE 2011 -- MINI BGE 2013
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  • td66snrf
    td66snrf Posts: 1,822
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    Lowflyer said:
    Needed to reload on Dizzy Pig and some Butt Rub and I wanted to pick up a med grate for my new grid extender. I ask for the med grate and my dealer says he had a few folks come thru asking for them and I explained the group buy. He says "why don't u get the BGE Grill Extender, it's cheaper than a med grate"? I say I bought one a year ago and it didn't hold up very well. He says "take this one for free, and text me pictures of your old one". I say ok, and thank you!! So I send him the pics and he says he's glad to help. To say the least i was a bit surprised. He says come back anytime w warranty issues. So, I still need a grate for my extender. Maybe try a Weber grate from the Depot. Gotta love the warranty and great customer service.
    The steel lower charcoal grate for a 22in Weber worked a perfect on my large. It measures approx 17in and is heavier gauge steel than the cooking grate. Best part it was only about ten bucks.

    XLBGE, LBGE, MBGE, SMALL, MINI, 2 Kubs, Fire Magic Gasser
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  • Lowflyer
    Lowflyer Posts: 785
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    Gonna give that Weber grate a shot.
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  • stlcharcoal
    stlcharcoal Posts: 4,684
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    td66snrf said:
    Lowflyer said:
    Needed to reload on Dizzy Pig and some Butt Rub and I wanted to pick up a med grate for my new grid extender. I ask for the med grate and my dealer says he had a few folks come thru asking for them and I explained the group buy. He says "why don't u get the BGE Grill Extender, it's cheaper than a med grate"? I say I bought one a year ago and it didn't hold up very well. He says "take this one for free, and text me pictures of your old one". I say ok, and thank you!! So I send him the pics and he says he's glad to help. To say the least i was a bit surprised. He says come back anytime w warranty issues. So, I still need a grate for my extender. Maybe try a Weber grate from the Depot. Gotta love the warranty and great customer service.
    The steel lower charcoal grate for a 22in Weber worked a perfect on my large. It measures approx 17in and is heavier gauge steel than the cooking grate. Best part it was only about ten bucks.

    That's what I use as a lower fire grate in my XL.  Buy two, sandwich them together at a 90 degree angle to cross hatch.  Tack weld them in a few spots and done!  You have a high flow fire grate for under $20.

    I produce SS304 fire grates for the Small, Med, and Large......I haven't even attempted one for the XL since this Weber trick is so much easier and cheaper.  I couldn't even get the raw material of the XL grate under that.

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  • Lowflyer
    Lowflyer Posts: 785
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    Now I get to really see how good my dealer is... This just happened:
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  • caliking
    caliking Posts: 18,731
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    OK, OUCH! For the disaster. But most excellent service from your dealer about the extender.

    #1 LBGE December 2012 • #2 SBGE February  2013 • #3 Mini May 2013
    A happy BGE family in Houston, TX.
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  • Lowflyer
    Lowflyer Posts: 785
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    I'm hoping he lives up to his end of "come see me w any warranty issues", he knows I didn't buy it from a dealer. We shall see. Right now she's performing nicely at 375 w 2 bone in chicken breasts and 2 ears of corn.
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  • Lowflyer
    Lowflyer Posts: 785
    edited June 2013
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    These guys are the best. Showed him a picture and walked out w/ this:
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  • SmokeyPitt
    SmokeyPitt Posts: 10,490
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    Lowflyer said:
    These guys are the best. Showed him a picture and walked out w/ this:
    That's great!  Who is your dealer? 

    Which came first the chicken or the egg?  I egged the chicken and then I ate his leg. 

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  • Lowflyer
    Lowflyer Posts: 785
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    Roswell Hardware.
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  • hoffmand
    hoffmand Posts: 105
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    I thought that was the largest charcoal I'd ever seen until I realized you had a small egg :)
    Cedar Park, TX
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